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Applications and Software Manager
`Ajman, United Arab Emirates
Job Description:
- Suggest and support the procurement process for any new IT equipment.
- Deploying and enforcing security policies and procedures.
- Administering ERP, SFA, Payroll, and Attendance software systems.
- Provide IT technical support and resolve reported problems for colleagues.
- Suggesting and implementing improvements in procedures and IT equipment.
- Fortinet Firewall security patches upgrades, management, and maintenance.
- Management of Azure cloud infrastructure and its security with healthy backups.
- Support the ongoing/upcoming IT Projects to stick with agreed timelines & coordination and follow-ups.
- IT supports during working & nonworking hours.
- Minimize the downtime during any upgrades and failure of hardware/software.
- Administration of SAP B1 Hana DB, Perform 1st level of support & follow-ups for the escalated issues.
- Coordination between multiple vendors for support-related queries and follow-ups till the solution is in place.
- Support & Administration of the integration process between software & ERP.
- Implement and support automation process in SAP B1 ERP workflows.
- Propose upgrades, configure new patches, or replacement of end-of-life infrastructure devices.
- Old & New Salesforce Application support and technical assistance, escalation to vendors towards a fix.
- Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology.
- SAP ERP applications installation, upgrades, enhancement, and patches as when as needed to deploy and coordinate with team and support vendors.
- Suggest and support cost-cutting practices on IT expenses by adopting new technologies meanwhile taking appropriate measures to avoid any challenges.
- Sonic Salesforce App Implementation and support the pieces of training and go live with the agreed scope.
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