Applications Operations Specialist

Job Objective:

Manage the operations and maintenance of the respective IT Applications and its associated elements guided by the objectives of maintaining constant availability, optimal functionality and performance of the respective system/ application in line with the defined service level agreements and quality standards

Key Job Responsibilities:

• Provide L1 & L2 technical support to meet applications objectives and requirements across IT & Digital department.
• Handle the application operation of core billing, Roaming & Interconnect and CRM systems to ensure effective management of these IT systems.
• Provide daily billing operation services including processing, preparation, and presentation of bills to ensure its alignment with departmental objectives and deliverables.
• Manage billing quality control activities including the assurance of bill preparations and bill presentations to safeguard compliance to IT & Digital standards.
• Support the roll-out of new applications including planning and executing preventive maintenance to effectively promote the applications changes to production environment.
• Manage the operation of customer facing applications, operating systems, and databases in production environment enabling service operations efficiency.
• Analyse and solve complex problems related to all data, networks, operating systems and applications to ensure continuous system availability to all departments
• Guide fault management activities (incl. testing, diagnosing and repairing the IT system/ Application in case of faults) in order to ensure short response times as per the agreed targets and customer satisfaction and centricity.
• Plan and implement routine maintenance of the IT Systems/ Application and their associated elements as directed to ensure availability targets are achieved.
• Participate in defining operations approaches, and in planning and, offer recommendations in selecting best practice operations techniques for all IT systems/ applications.
• Perform health check and fine tuning for all applications ensuring adherence to quality standards and business requirements.
• Perform other responsibilities as required by higher levels of supervision.

Qualification & Experience:

Bachelor’s degree in IT, Computer Science or any other related field

Minimum 8 years of multifunctional experience in a Technology and Digital function, specializing in applications operations.

Role Impact:

• The IT Applications Specialist plays a critical role in ensuring the seamless operation and optimization of business applications.
• By managing, supporting, and enhancing IT applications, this role directly impacts the efficiency and productivity of various departments, enabling the organization to leverage technology effectively to achieve its strategic objectives.

Key Job Competencies:

• Technical Expertise: Proficient in managing and troubleshooting enterprise applications, with a strong understanding of software development life cycles and application integration.
• Problem Solving: Ability to analyze issues quickly and implement effective solutions to minimize downtime and maintain business continuity.
• Communication Skills: Excellent interpersonal and communication skills to collaborate with cross-functional teams and provide user support.
• Project Management: Experience in coordinating application upgrades, deployments, and training sessions ensuring timely and within-budget delivery.
• Attention to Detail: Meticulous in monitoring application performance and ensuring compliance with organizational standards and policies.