Applications Operations Specialist

Job Objective:

Manage the operations and maintenance of the respective IT Applications and its associated elements guided by the objectives of maintaining constant availability, optimal functionality and performance of the respective system/ application in line with the defined service level agreements and quality standards

Key Responsibilities:

• Provide L1 & L2 technical support to meet applications objectives and requirements across IT & Digital department.

• Handle the application operation of core billing, Roaming & Interconnect and CRM systems to ensure effective management of these IT systems.

• Provide daily billing operation services including processing, preparation, and presentation of bills to ensure its alignment with departmental objectives and deliverables.

• Manage billing quality control activities including the assurance of bill preparations and bill presentations to safeguard compliance to IT & Digital standards.

• Support the roll-out of new applications including planning and executing preventive maintenance to effectively promote the applications changes to production environment.

• Manage the operation of customer facing applications, operating systems, and databases in production environment enabling service operations efficiency.

• Analyse and solve complex problems related to all data, networks, operating systems and applications to ensure continuous system availability to all departments

• Guide fault management activities (incl. testing, diagnosing and repairing the IT system/ Application in case of faults) in order to ensure short response times as per the agreed targets and customer satisfaction and centricity.

• Plan and implement routine maintenance of the IT Systems/ Application and their associated elements as directed to ensure availability targets are achieved.

• Participate in defining operations approaches, and in planning and, offer recommendations in selecting best practice operations techniques for all IT systems/ applications.

• Perform health check and fine tuning for all applications ensuring adherence to quality standards and business requirements.

• Perform other responsibilities as required by higher levels of supervision.

Qualification & Experience:

Bachelor’s degree in IT, Computer Science or any other related field

Minimum 8 years of multifunctional experience in a Technology and Digital function, specializing in applications operations.

Role Impact:

• The IT Applications Specialist plays a critical role in ensuring the seamless operation and optimization of business applications.

• By managing, supporting, and enhancing IT applications, this role directly impacts the efficiency and productivity of various departments, enabling the organization to leverage technology effectively to achieve its strategic objectives.

Key Job Competencies:

• Technical Expertise: Proficient in managing and troubleshooting enterprise applications, with a strong understanding of software development life cycles and application integration.

• Problem Solving: Ability to analyze issues quickly and implement effective solutions to minimize downtime and maintain business continuity.

• Communication Skills: Excellent interpersonal and communication skills to collaborate with cross-functional teams and provide user support.

• Project Management: Experience in coordinating application upgrades, deployments, and training sessions ensuring timely and within-budget delivery.

• Attention to Detail: Meticulous in monitoring application performance and ensuring compliance with organizational standards and policies.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application.