Appointment Setter | Lead Generation Specialist | Customer Outreach & Sales Support Representative

Are you a confident communicator who enjoys connecting with people and creating new business opportunities? We're looking for a motivated, goal-oriented Appointment Setter | Lead Generation Specialist | Customer Outreach & Sales Support Representative to join our team.

In this role, you'll be the first point of contact for potential clients, helping build relationships, qualify leads, and schedule appointments that drive business growth. If you're energetic, organized, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you.

What You'll Do

As an Appointment Setter and Lead Generation Specialist, you'll play a vital role in supporting our sales team by identifying prospective customers and creating opportunities for meaningful business conversations.

Your responsibilities will include:

• Conduct outbound calls, emails, SMS, and social media outreach to engage potential customers.
• Identify and qualify leads by understanding customer needs and determining their interest in our products or services.
• Schedule high-quality appointments for our sales representatives with qualified prospects.
• Build positive relationships with prospective clients through professional, friendly, and consultative communication.
• Follow up consistently with leads to nurture relationships and increase appointment conversion rates.
• Handle objections confidently while providing accurate information about our services.
• Maintain detailed and accurate records of customer interactions using CRM software.
• Track leads throughout the sales pipeline and ensure timely follow-up.
• Collaborate closely with the sales and marketing teams to improve outreach strategies and lead quality.
• Meet or exceed daily, weekly, and monthly performance goals, including calls made, leads generated, and appointments booked.
• Prepare activity reports and maintain organized documentation of outreach efforts.
• Stay informed about company offerings, industry trends, and competitors to effectively communicate our value.

What We're Looking For

We're seeking candidates who are motivated, professional, and passionate about helping businesses grow.

Required Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Comfortable making outbound calls and engaging with new prospects.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Self-motivated with a positive attitude and strong work ethic.
• Ability to work independently while collaborating effectively with a team.
• Basic computer proficiency and experience using Microsoft Office or Google Workspace.
• Reliable internet connection and a quiet workspace (for remote positions).

Preferred Qualifications

• Previous experience in appointment setting, telemarketing, sales, lead generation, customer service, or business development.
• Experience using CRM platforms such as Salesforce, HubSpot, Zoho CRM, GoHighLevel, or similar systems.
• Familiarity with email marketing, sales automation tools, and outbound prospecting techniques.
• Experience working in B2B, B2C, SaaS, real estate, healthcare, financial services, or digital marketing industries is a plus.

Skills That Will Help You Succeed

• Appointment Setting
• Lead Generation
• Cold Calling
• Sales Development
• Customer Outreach
• Prospecting
• CRM Management
• Lead Qualification
• Objection Handling
• Relationship Building
• Communication & Negotiation
• Sales Support
• Follow-Up & Lead Nurturing
• Time Management
• Organization
• Problem Solving
• Team Collaboration
• Customer Relationship Management
• Data Entry & Reporting