Appointment Setter (USA-Based Clinics – Night Shift)

About the Role:

Fortune IT Park is seeking a proactive and detail-oriented Appointment Setter to support our USA-based healthcare client, Clinics.
The selected candidate will handle inbound and outbound calls to manage patient appointments, medication refills, rescheduling, and cancellations.

Key Responsibilities:

• Handle inbound and outbound calls with patients in a professional and empathetic manner.
• Book new appointments, manage rescheduling or cancellations based on patient requests.
• Process medication refill requests accurately.
• Maintain patient confidentiality and ensure compliance with clinic procedures.
• Update and manage patient data in the system efficiently.
• Coordinate with the US-based clinic team to ensure seamless communication.

Requirements:

• Minimum Bachelor’s degree or equivalent qualification.
• Excellent English communication skills (verbal and written).
• Strong technical knowledge and computer proficiency (CRM / EMR system handling preferred).
• Prior experience in healthcare, call center, or appointment setting is a plus.
• Ability to work night shifts and handle US-based calls.

What We Offer:

• Competitive monthly salary (PKR 45,000).
• Professional training and career growth opportunities.
• Positive, collaborative work environment.
• Exposure to an international healthcare process.

Job Type: Full-time

Pay: Rs40,000.00 - Rs45,000.00 per month

Work Location: In person