Appointment Setters & Sales Consultants / Managers

Appointment Setters & Sales Consultants

Company: European Consumer Claims (ECC)

Location: Mijas Costa (near Fuengirola), Málaga, Spain

Job Type: Office-Based | Full-Time

Important Requirement

Applicants must have the legal right to live and work in Spain.

About European Consumer Claims (ECC)

European Consumer Claims (ECC) is a leading claims management company specialising in holiday park and holiday ownership compensation claims. Established in 2016, ECC has built a strong reputation across the UK and Europe and has been featured in major national media including The Times, Financial Times, The Telegraph, Daily Mail and Reader’s Digest, as well as UK radio networks such as Heart, Capital and Smooth FM.

With offices in the UK, Spain and the United States, our inbound enquiry volume continues to grow rapidly, and we are expanding our team at our Mijas Costa office near Fuengirola.

Our modern open-plan office hosts over 120 employees and offers a professional yet vibrant international working environment.

Role 1: Appointment Setters

Overview

We are looking for motivated Appointment Setters to handle inbound enquiries and generate qualified appointments for our sales team. This is a fast-paced phone-based role suited to individuals who are confident communicators and thrive in a target-driven environment.

Responsibilities

• - Handling inbound customer enquiries
• - Making outbound calls to prospective clients
• - Booking qualified appointments for the sales team
• - Maintaining accurate call notes and customer information
• - Working closely with colleagues to ensure a steady flow of opportunities

Requirements

- Essential: Experience taking inbound enquiries and making outbound calls

• - Previous experience in telemarketing or appointment setting advantageous
• - Strong, fluent spoken English
• - Professional and confident telephone manner
• - Basic computer skills
• - Positive, ambitious and enthusiastic personality

Role 2: Sales Consultants

Overview

ECC is recruiting Sales Consultants to join our growing team. Our marketing campaigns generate thousands of inbound enquiries every month, providing a consistent flow of potential clients.

Responsibilities

• - Conduct consultations with prospective clients
• - Present claim services and explain the process clearly
• - Convert qualified leads into clients
• - Manage and maintain client relationships

Requirements

• - Highly motivated with a high-performance mindset
• - Direct sales experience preferred but not essential
• - Ability to work in a target-driven sales environment
• - Basic computer knowledge
• - Experience or understanding of the holiday ownership industry is an advantage
• - Native or fluent English speaker
• - Must have the legal right to work in Spain

What ECC Offers

• - Permanent legal contracts
• - Established company operating since 2016
• - Modern office environment
• - International and supportive team culture
• - Ongoing training and development
• - Clear opportunities for career progression
• - Regular team events and incentives

Location

This is an office-based role located in Mijas Costa near Fuengirola.

Address:
European Consumer Claims (ECC)
Av. Carmen Saenz de Tejada, 5208
Parque Miramar S208, 1ª Planta 1A
Mijas Costa, Malaga, 29651

How to Apply

If you are interested in joining ECC, please apply via Indeed with your CV and indicate which role you are applying for:

• Appointment Setter
• Sales Consultant / Sales Manager

All applications will be treated with the strictest confidentiality.

Job Type: Full-time

Work Location: In person