AR Coordinator

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Position responsibilities:

• Serve as a liaison between Accounting, JS Stores, and Strategic Account customers to support all AR related needs.
• Respond to customer inquiries (calls/emails) regarding billing issues, including PO discrepancies, pricing questions, and invoice corrections.
• Conduct detailed follow-up and follow-through with stores and Strategic Account customers to resolve outstanding issues efficiently and professionally.
• Manage and process the Central Billing program, ensuring accuracy in billing, rebate accruals, and store charges in alignment with Strategic Account contracts.
• Process payments for Central Billing accounts and ensure timely communication to internal and external workflow partners.
• Maintain accurate documentation of all billing actions, adjustments, approvals, and communications.
• Lead training sessions and develop meaningful content for JSBOs related to Central Billing processes.
• Provide quarterly reminders, updates, and communication regarding process changes or upcoming initiatives.

• High School Diploma or GED; and at least two years related experience; or equivalent combination of education and experience.
• Atleast 1 year experience in Accounts Receivable, billing, or financial operations preferred.
• Strong communication skills with the ability to manage high volume customer interactions.
• Detail oriented problem solver with strong follow up discipline.
• Ability to interpret customer contracts and accurately apply billing requirements.
• Proficiency with financial systems, spreadsheets, and workflow tools.
• Ability to work cross functionally and manage competing priorities in a fast paced environment.