Arabic Operations Executive – Travel and Tourism (Amadeus)

Job Title:

Arabic Operations Executive – Travel and Tourism (Amadeus)

Reports To:

Operations Manager / Team Lead

Job Summary:

The Arabic Operations Executive manages travel operations for Arabic-speaking clients using the Amadeus GDS system. The role involves booking flights, hotels, and tours, handling customer inquiries, and ensuring smooth travel experiences.

Key Responsibilities:

• Manage flight, hotel, and tour bookings using Amadeus GDS for Arabic-speaking clients.
• Provide prompt customer support in Arabic via phone, email, or chat.
• Assist clients with visas, travel documentation, and related formalities.
• Coordinate with internal teams and external partners, including airlines, hotels, and tour operators.
• Resolve client issues, complaints, or changes efficiently.
• Maintain accurate records of bookings, payments, and client interactions.
• Support marketing campaigns and promotions targeting Arabic-speaking markets.
• Ensure compliance with travel regulations and company policies.

Required Skills and Qualifications:

• Fluent in Arabic and English (written and spoken).
• Strong experience with Amadeus GDS system.
• Experience in travel and tourism operations is preferred.
• Strong organizational, multitasking, and communication skills.
• Customer-focused with problem-solving ability.
• Ability to work under pressure and meet deadlines.

Personal Attributes:

• Proactive, detail-oriented, and service-minded.
• Team player with good interpersonal skills.
• Flexible and adaptable to dynamic travel schedules.

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month