Arabic‑speaking Branch Manager - Specialty Coffee Shop & Restaurant

Minimum Requirements

• Arabic speaker (mandatory).
• Minimum 3 years of managerial experience in specialty coffee shops, restaurants, or upscale F&B operations.
• Strong leadership and team‑management skills.
• Proven experience in:
• Customer service excellence
• Health & safety compliance
• Food safety standards
• Staff scheduling & manpower planning
• P&L management
• Wastage & variance control
• Ordering, inventory, and forecasting
• KPI performance management
• Ability to work in a fast‑paced, multi‑branch environment.
• Strong communication, problem‑solving, and decision‑making skills.
• Must be currently in Qatar or willing to relocate.

Key Responsibilities

• Oversee daily branch operations to ensure smooth, efficient, and high‑quality service.
• Lead, train, and motivate staff to deliver premium customer experience.
• Manage staff scheduling, attendance, performance, and discipline.
• Ensure full compliance with health & safety, food safety, and Qatar Municipality regulations.
• Monitor and control P&L, wastage, inventory variances, and operational costs.
• Manage ordering, stock levels, and accurate forecasting based on sales trends.
• Achieve branch KPIs including sales targets, customer satisfaction, and operational efficiency.
• Handle customer concerns professionally and ensure guest satisfaction.
• Maintain brand standards in ambiance, cleanliness, product quality, and service excellence.
• Prepare daily, weekly, and monthly operational and financial reports.
• Coordinate with Operations, HR, and Procurement for smooth branch performance.

Work Location: In person