Incumbent will lead the daily operations of our Plastic Surgery and Med Spa clinic. This role requires a professional who is well-versed in both clinical and administrative aspects of aesthetic medicine, with a strong focus on patient satisfaction, staff leadership, compliance, and business growth.

Role and Responsibilities

• Oversee daily clinic operations, ensuring smooth workflow and adherence to protocols, policies, and procedures.
  
• Supervise clinic staff including aestheticians, nurses, and patient experience coordinators.
  
• Lead all aspects of the employee life cycle, including hiring, training, scheduling, and evaluating team members, while fostering a positive, engaging, and high-performing work environment.
  
• Lead regular team meetings, provide performance feedback, and support ongoing development and motivation.
  
• Ensure compliance with all health, safety, privacy, and licensing regulations (e.g., HIPAA, OSHA).
  
• Monitor and manage inventory in coordination with the Inventory team, including medical supplies and retail products.
  
• Monitor and enhance patient satisfaction through streamlined appointment scheduling, concierge-level service, and effective communication.
  
• Maintain a welcoming, luxurious environment consistent with the clinic’s brand.
  
• Address and resolve patient concerns professionally and promptly.
  
• Oversee all patient communications and collaborate across departments on consultations, follow-ups, and care instructions.
  
• Track key performance indicators (KPIs) including bookings, patient retention, and staff productivity.
  
• Partner with marketing and leadership teams on business development efforts, events, and promotional campaigns.
  
• Analyze clinic performance and identify opportunities for operational and/or financial growth.
  
• Maintain accurate records for audits and inspections, and stay current on regulatory changes and industry standards.

Minimum Education and Experience Requirements

• 3 years minimum of management experience in a healthcare
• Strong leadership and team management skills.
• Excellent communication, organizational, and problem-solving abilities.
• Familiarity with EMR/EHR systems and practice management software.
• Understanding of HIPAA, OSHA, and other relevant healthcare regulations.

Preferred Education or Experience

• Bachelor's degree in Healthcare Administration, Business, or related field (preferred).
• 3+ years of experience managing a medical aesthetics, dermatology, or plastic surgery practice.
• Experience with CRM and scheduling software (e.g., Nextech, Symplast, PatientNow).
• Background in sales or marketing for aesthetics/med spa services.
• Bilingual (Spanish preferred)
• Knowledge of aesthetic treatments, plastic surgery procedures, and post-operative care.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer (up to 8 hours per day).

• Frequent standing and walking within the clinic to supervise operations and support staff/patients.

• Occasional bending, stooping, and reaching to access files, supplies, or assist with minor clinical support tasks.

• Ability to lift or move light objects (e.g., boxes of medical supplies, patient charts, or small equipment) typically up to 20 pounds.

• Manual dexterity and visual acuity to operate computers, phones, and office/medical equipment.

• Clear verbal communication to interact effectively with patients, staff, vendors, and physicians.

• Hearing ability to respond to patients, phone calls, and internal communications in a clinical setting.