Area Manager II

Job Purpose:

To oversee and manage multiple QSR outlets within a designated area, ensuring operational excellence, consistent customer experience, profitability, and compliance with company standards.

Key Responsibilities:

• Monitor daily operations of multiple QSR outlets to ensure quality, efficiency, and adherence to SOPs.
• Ensure consistent food quality, service standards, and hygiene practices across all outlets.
• Coach, mentor, and evaluate outlet managers and staff to enhance performance and productivity.
• Analyze sales, labor, and operational costs; implement strategies to achieve targets and maximize profitability.
• Conduct regular inspections and audits to ensure compliance with health, safety, and food safety standards (HACCP / FHC).
• Resolve customer complaints and ensure high levels of guest satisfaction.
• Support in recruitment, training, and development of outlet managers and staff.
• Implement promotions, marketing campaigns, and local initiatives as per company strategy.
• Report operational performance, challenges, and improvement plans to senior management.
• Drive operational improvements, efficiency, and cost-control measures across all outlets.

Job Type: Full-time