Area Manager (Relocation to Baghdad, Iraq)

Note: This role requires relocation to Baghdad, Iraq.

Role Purpose

Area Manager will manage, lead, and support a group of restaurants (10–12 locations), ensuring excellence in four key pillars: Team, Sales, Profit, Customer & Operational Excellence. This position plays a strategic and hands-on role in driving business success through strong leadership, planning, coaching, and execution.

Key Responsibility Areas

Planning & Organizing

• Partner with Restaurant General Managers to set annual and monthly business plans.
• Conduct regular business reviews and performance check-ins with each restaurant.

Sales & Financial Excellence

• Support marketing plan execution and new product launches.
• Monitor competitor activity and share market intelligence.
• Conduct P&L reviews, coach restaurant managers on corrective actions.
• Track sales, labor, inventory, and cost controls to meet financial targets.
• Ensure compliance with cash handling, audits, and control standards.

Restaurant & Customer Excellence

• Champion customer service standards and resolve serious customer issues.
• Monitor KPIs, analyze trends, and lead continuous improvement efforts.
• Ensure team readiness for all audits (health, labor, etc.).
• Support technology use (POS, operational systems) and maintenance scheduling.
• Lead customer satisfaction initiatives - accuracy, speed, courtesy, cleanliness.

People Management & Team Development

• Drive team engagement based on employee feedback surveys.
• Identify and develop high-potential team members.
• Ensure completion of training and development plans.
• Lead performance evaluations, succession plans, and compliance with safety procedures.
• Address team issues in collaboration with HR and operations leadership.

Qualifications & Experience

• Bachelor’s degree required (Business, Hospitality or related field preferred).
• 5–6 years of experience in multi-unit operations, ideally within the food service, hospitality, or retail sector.
• Proven ability to manage teams, deliver KPIs, and build customer-focused cultures.

Key Competencies

• Communication: Able to tailor communication across levels and contexts.
• Emotional Intelligence: Self-aware, empathetic, and emotionally adaptable.
• Collaboration: Builds inclusive, high-performing teams.
• Change Management: Drives adoption and adapts teams through change.
• Execution & Results Orientation: Tracks metrics, balances long-term vs short-term wins.
• Leadership & Influence: Inspires teams beyond authority.
• Commercial Acumen: Strong understanding of business drivers.
• Strategic Thinking: Translates business priorities into actionable goals.
• Decision-Making: Makes timely, data-driven decisions aligned with policy.

Language Requirements: Fluent in English and Arabic.

Tech Skills: Proficient in Microsoft Office; comfort with POS and operational systems.

Mobility: Willingness to travel within the assigned area.