Area Manager - Service Operations

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KONE, certified as a Top Employer in UAE, Qatar, KSA, and Oman, is committed to creating a better work environment through excellent people practices. We prioritize our employees' well-being and foster a workplace that values collaboration, diversity, growth, and efficiency. To support our ambitious growth plans, Service and Maintenance remain a strategic priority for our business.

Do you have dynamic leadership skills, a customer-centric mindset, and a strong understanding of the Service and Maintenance business? If so, we have an exciting opportunity for someone passionate about driving service operations in Dubai, UAE.

We are looking for an energetic and enthusiastic Area Manager - Service, based in our Dubai, UAE office. This role reports to the Head of Service Operations for Dubai. You will be responsible for proactively managing customer relationships, leading and coaching a team of Maintenance Engineers and Technicians, and continuously improving field performance. The role also carries responsibility for driving profitability, growing the business, and delivering high-quality customer service with a strong service mindset.

In summary, you will be accountable for all customers, safety, operational, and financial KPIs, ensuring monthly, quarterly, and annual targets are achieved or exceeded.

A service mindset emphasizes creating customer trust, value, and loyalty. Therefore, we are seeking someone with a proven track record as a go-getter—someone who understands how to partner and collaborate across the business, can influence effectively, demonstrates strategic thinking, and brings strong commercial acumen.

Are you the one?

Bachelor’s degree in engineering or another relevant field
Minimum 8 years of Service experience within the Elevator & Escalator industry
Strong understanding of Maintenance & Service Business
Previous Service Sales experience will be an added advantage
An entrepreneurial mindset with outstanding organizational and leadership skills
Commercially driven and strong understanding of Finance
Strong English communication skills – as an operations Manager you will often have to interact with various stakeholders and so the ability to communicate complex data, and to write and speak clearly, are important
Highly motivated, goal oriented, diligent, organized self-starter with an orientation towards a high level of customer service
Attention to detail – You need to be an individual who is precise in their work, able to spot errors, and vigilant to ensure that any problems are corrected for accurate results
Ability to effectively evaluate business performance and identify initiatives to drive positive business performance.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.