Area Service Manager

• Position Title –Area Service Manager
• Location – Hyderabad (Handling Part of Hyderabad & Up Country)
• Total Experience -7 to 15 Years
• Qualification – Minimum BE /B Tech (BE /B Tech should be full-time, is compulsory & Diploma & Distance learning will not be considered)
• Reporting to the Regional Service Manager
• Direct Reporting - Yes (Approx- 2 Off Roll)
• Languages Known- English, Telugu
• Industry- Consumer Durable /FMCD (Preferably from small appliances)/Telecom

Key Responsibilities: -

• ASC Monthly warranty payment monitoring and submission to HO & Commercial.
• Periodic visits to Service partners for Audit of process adherence, Education on process changes, new product information, etc.
• Management of customer issues and providing timely responses to customer feedback.
• Ability to work with multiple stakeholders and Third parties.
• Strong analytical and problem-solving abilities.
• Direct Interaction with customers.
• Manpower availability as per workload and allocating the resources for effective service delivery.
• Expanding Service channel as per sales plan & and executing process to ensure services rendered conform to company policy and standards.
• Proactively monitor and maintain optimum inventory level and distribution of spare parts.
• Improve service channel staff’s technical & customer handling skills through continuous education.

Competencies: -

• Critical thinking and problem-solving skills
• High tolerance/evolved ability to lead and manage ambiguous situations
• Excellent relationship skills
• Superior verbal, written, and presentation skills.
• Collaboration and team leadership abilities
• Effective time management skills

Remarks-

• Please look for a stable candidate (Frequent Job Changes will not be considered)
• Look for candidates from the Hyderabad Location or ready to relocate to Hyderabad
• Team Handling experience is a must
• Exposure to handling the Authorized Service Center is compulsory
• Exposure to handling high volume is compulsory
• Working knowledge of Excel & SAP is an added advantage