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ARO Dealer Advisor – Dealer Management Systems (DMS) Specialist

Job ID: 2015904
Career Area: Supply Chain
Job Category:

Location: Headquarters & Technology Center – Auburn Hills
48326, US
Date Posted: March 18, 2026
Brand: FCA Group

There are 2800+ dealers enrolled in ARO. The ARO Dealer Advisor – DMS Specialist offers frontline support to Stellantis dealers enrolled in the Automatic Replenishment Order (ARO) program while owning specialized responsibilities tied to DMS (dealer management system) support. The ARO Dealer Advisor provides direct support to Stellantis dealers enrolled in Mopar’s Automatic Replenishment Order (ARO) program. This role is responsible for assisting dealers with Best Stocking Level (BSL) approvals, understanding ARO order logic, improving Off-Shelf-Fill (OSF), and maintaining overall compliance with ARO system requirements. Advisors help optimize dealer inventory, troubleshoot ARO behaviors, and serve as the primary resource for ARO-related guidance.

Key Responsibilities:

Serve as a primary point of contact for dealership personnel regarding our Retail Inventory Management (RIM) applications.
Support dealers in understanding and optimizing automated parts replenishment processes based on sales demand and inventory parameters.
Monitor and troubleshoot daily data transmissions from dealership DMS (Dealer Management Systems) to corporate systems.
Review, interpret, and validate inbound and outbound data files, including sales, inventory, and order data.
Utilize SQL queries to investigate data issues and verify system accuracy.
Work within Unix environments to access, review, and troubleshoot dealer data files as needed.
Use MQ file transmission tools to ensure successful data flow between dealer systems and corporate servers.
Collaborate with IT, field personnel, and third-party DMS providers to resolve system or communication issues.
Identify trends or recurring issues and recommend process or system improvements.
Provide user education and guidance on system functionality and data best practices.

EOE/Disability/Veteran

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.

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