Assertive Community Treatment (ACT) Supervisor

Bring Your Passion.

Carolina Outreach is looking for a compassionate, driven, and clinically skilled ACT Team Lead to join our dedicated team in Jacksonville, NC. As part of the ncgCARE network, we’re committed to transforming lives through evidence-based behavioral health services — and we need a strong leader to help guide that mission on the ground.

In this full-time role, you'll lead a passionate multidisciplinary team delivering Assertive Community Treatment (ACT) services. You'll balance administrative oversight and direct client care (approximately 60/40), playing a key role in shaping team culture, maintaining clinical excellence, and ensuring every individual we serve receives the person-centered support they deserve.

You’ll step into a role that blends strategic leadership with hands-on care — offering supervision, consultation, and guidance to your team, while also working directly with clients to support their journey toward stability and independence. From crisis response to long-term planning, your work will touch every aspect of ACT service delivery.

This is more than a leadership position — it’s a chance to make a daily difference in the lives of individuals living with severe and persistent mental illness. You’ll also have the opportunity to influence service innovation, advocate in the community, and elevate standards of care in partnership with a values-driven organization.

Build Your Purpose.

Compensation:

Estimated income ranges:

• Associate Licensed: $61,449.36 - $69,741.98
• Fully Licensed: $64,980.93 - $71,906.39

Position Description

• Team Leadership and Supervision:

  • Provide clinical and administrative supervision for the ACT team, ensuring adherence to program standards.
  • Conduct individual clinical supervision and case consultations for team members.
  • Respond to crisis situations with staff and act as a back-up for client needs as required.

• Direct Client Services:

  • Deliver services such as crisis assessment, symptom management, individual counseling, and psychotherapy.
  • Provide substance abuse treatment, daily living support, and social or leisure activity services to clients.
  • Coordinate education, support, and consultation for clients’ families and natural supports.

• Program Oversight and Standards:

  • Ensure compliance with the latest National Program Standards for ACT Teams, as defined by the National Alliance for the Mentally Ill or the U.S. Department of Health and Human Services.
  • Oversee both internal and external services, advocate for clients in the community, and collaborate with families and natural supports.

• Planning and Evaluation:

  • Lead the development and evaluation of person-centered plans in collaboration with the client and the team.
  • Monitor and ensure services are appropriate, effective, and aligned with client needs.

Minimum Requirements:

• Education: Master’s Degree in Counseling, Social Work, Psychology, or a related field.
• Licensure: Must hold a current license to practice in North Carolina (e.g., LCSW/A, LCMHC/A, LMFT/A).
• Experience: Minimum of one year of direct practice experience working with individuals with mental health or substance use challenges.
• Skills: Strong leadership, organizational, and communication skills, with a commitment to person-centered care.

Grow with Us.

Come be part of an inclusive culture that values excellence, innovation, and discovery. As an organization, we have exciting opportunities to be forward-thinking leaders in our field. We want talented individuals to join us, examine our current operations, and create innovative solutions that will revolutionize and enhance the way we approach our work.

Beyond the engaging work, you'll also benefit from ncgCARE's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Educational Assistance (your position, date of hire and years of service determine your eligibility)

ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.

Equal opportunity employer: ncgCARE and each of its affiliated partners are equal opportunity employers. We consider all qualified candidates without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristic.

We believe it’s important to create an inclusive workplace for everyone, so please reach out if you need an accommodation in the application or interview process as our goal is to create an environment where you are able to fully participate. You can contact us at hrteam@ncgcare.com.

ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.

ncgCARE and all partner affiliates maintain a drug-free workplace.