Assistant Accounts Manager

SOFTCONSULTS has been providing cloud-based ERP solutions since 1999. We need Assistant Account Manager supports the Account Manager in maintaining and growing assigned client accounts, ensuring a high level of service and satisfaction. This role involves day-to-day account operations, client communications, support on proposals and reports, and helping identify opportunities for upsell or cross-sell.
Key Responsibilities

• Assist in preparing client contracts, renewals and account documentation.
• Monitor account performance metrics, prepare status reports and highlight risks or opportunities.
• Coordinate internally with sales, operations, finance and other teams to ensure timely delivery of services to clients.
• Maintain and update client account records, databases and ensure data accuracy.
• Support growth of accounts by identifying upselling/cross-selling opportunities and liaising with the Account Manager.
• Help resolve client issues, monitor service commitments and work to improve account satisfaction.
• Assist in budget tracking, billing follow-up and ensuring clients are billed appropriately and in a timely manner.
• Participate in client meetings, prepare meeting materials, take minutes and follow up on action items.
• Stay informed about the client’s industry, market trends, and the organization’s service/offering portfolio to bring insights to the client relationship.

Qualifications & Skills

• Bachelor’s degree in business, Commerce, Marketing or a related field (or equivalent experience).
• 2-3 years’ experience in account management, client service, sales support or related role. Careervira+1
• Excellent communication (written & verbal) and interpersonal skills.
• Strong organizational, multitasking and time-management abilities; able to prioritise and manage competing demands.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); experience with CRM tools desirable.
• Analytical mindset: able to interpret data, prepare reports and provide recommendations.
• Client-focused attitude, proactive approach and problem-solving skills.
• Ability to work collaboratively in a team environment and also manage tasks independently.
• (Optional) Understanding of the industry in which the company operates (e.g., marketing, finance, insurance) will be beneficial.

YOU FEEL LIKE THEN APPLY AT:

hr@softconsults.com

Job Type: Full-time

Pay: Rs50,000.00 – Rs80,000.00 per month

Application Deadline: 15/11/2025

Job Type: Full-time

Pay: Rs50,000.00 - Rs90,000.00 per month

Work Location: In person