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Assistant Branch Manager II - Blue Springs North
Job Title: Assistant Branch Manager II
Branch or Department: Assigned Branch: Blue Springs North
Reports to: Branch Manager
Supervises: Specialty Associates, Customer Service Associates, Library Pages/Circulation Aides
FLSA Status: Overtime Nonexempt
Benefits Classification: Full Time
Salary/Wage: $23.85
Work Location: Assigned Branch(es)
Work Schedule: Will include one evening per week and one weekend per month, with variability for branch needs.
Hours per Week/Year: 40/2080
Revision Date: September 2025
Anticipated Closing Date: Open until Filled
At Mid-Continent Public Library, we:
Imagine. We inspire innovation through curiosity and exploration.
Try new things. We empower what works and learn from the rest.
Lead the way. We connect people to information, ideas, and inspiration.
Welcome all. We embrace new perspectives and listen with humility.
Everything we do, we do together.
Position Overview
The Assistant Branch Manager II is responsible for providing excellent customer service to all staff and customers. As part of the collaborative leadership team of the Library, the Assistant Branch Manager II interprets and implements the direction of the Library to assigned staff members in the areas of supervision, Board policy, procedures, programs, and collection maintenance. This position keeps abreast of current library trends and services.
Essential Functions
- Support the management of a branch staff of up to 35
- Coordinates the work of employees in conjunction with the branch managers
- Disseminates information in a timely manner to all staff members
- Creates training for branch staff on mission enhancement service
- Assess individual and team performance
- Provides coaching and disciplinary action when appropriate
- Assists the Branch Manager in the hiring process for 5-10 new hires annually
- Support the Branch manager during the hiring process
- Coordinates onboarding with Branch Manager and associated Departments
- Supports Facility of under 23,000 sq. ft.
- Walks interior and exterior building regularly to ensure safety for staff and customers
- After hours contact for building issues
- Point of contact for vendors and contractors
- Curates’ collection and merchandising
- Deselects and trains staff on deselecting library materials
- Continually evaluates the branch materials collection
- Plans and updates collection layout plan for Branch in consultation with assigned Associate Director for Public Service to improve access
- Oversees and trains staff on floating process
- Trains staff in efficient merchandising practices to engage customers
- Regularly works directly with customers on the customer service floor to keep up skills and observe staff interactions. This duty includes being a role model and ability to train staff on exceptional customer service in areas of technology, reader's services, and account transactions. This also includes delivering materials outdoors to customers.
Education and Experience
- Bachelor’s degree or 4 years Supervisory experience required
- 1 year of Supervisory Experience Required
- 1 year Library Experience Preferred
Required Knowledge, Skills, and Abilities
All successful leaders at MCPL should demonstrate:
- Advanced verbal, written, and discreet communication skills with management, coworkers, and the public in a clear, timely, and proactive manner.
- Ability to collaborate with Library leadership to effectively develop, adhere to, and work within the constructs of the library’s budget.
- Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders.
- Reliable, punctual, and flexible with scheduling.
- Advanced knowledge of a public library's mission and purpose, ability to provide clear expectations and direction, to manage competing priorities, to evaluate quality of work, and provide feedback and accountability.
- Advanced knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, advanced knowledge of the impact of decision-making on MCPL, and demonstrated mature judgment to make department-level/system level decisions.
- Advanced proficiency in customer service skills through polite, professional, and collaborative interactions with internal and external customers.
- An advanced understanding of the role of MCPL leaders at all levels in creating a welcoming and respectful workplace and library for all.
Additionally, this position requires:
Job Knowledge, Including Librarianship
- Intermediate knowledge of Intellectual Freedom principles is necessary to perform this position at a satisfactory level
Technology
- Intermediate knowledge of Teams, Microsoft office 365 applications including Word, Outlook, Excel and Teams is necessary to perform this position at satisfactory level
- Demonstrated aptitude to quickly learn other library operations software
Teamwork
- Advanced knowledge of the importance of Teamwork and collaboration within departments is required to perform this position at a satisfactory level
- Demonstrates mature judgment and sound decision making skills in order to perform this position at a satisfactory level
- The ability to modify workflows depending on daily demands, obligations and tasks demonstrates a satisfactory level of performance in this position
Leadership
- Ability to assertively direct and supervise staff: including but not limited to responsiveness to staff needs, and personnel issues, and provide consistent evaluation
- Ability to plan, schedule and assign appropriate workloads to staff
- Ability to organize and prioritize
- Ability to perform multiple tasks concurrently
Decision Making
- Advanced Knowledge of department processes and procedures are necessary to ensure proper decision making to perform this position at a satisfactory level
- Demonstrates mature judgment and sound decision making skills in order to perform this position at a satisfactory level
- Proven problem solving abilities
- Ability to maintain confidentiality
Customer Service
- Demonstrated excellence in customer service
- Must be able to work with frequent interruptions and/or changing priorities
- Advanced proficiency in customer service skills with both internal and external customers
- Ability to work professionally with difficult people
- Ability to adapt to changing deadlines, workflows and tasks assigned while maintaining a polite, professional and collaborative demeanor exhibits a satisfactory performance in this position
Age Requirement
- Must be at least 18 years of age
MVR Requirement
- Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed)
Work Environment
- (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public
Essential physical abilities to be accomplished with or without reasonable accommodation are:
Daily (greater than 50% of the time)
- Standing (up to 1 hour at a time)
- Walking (even ground)
- Lifting 1-10 pounds
- Lifting 11-25 pounds
- Pushing/Pulling 1-10 pounds
- Pushing/Pulling 11-25 pounds
- Bending/Stooping
- Kneeling
- Reaching above shoulder
- Receiving Communication and Instructions (vision, reading, hearing)
- Conveying Communication and Instructions (Speaking, writing)
- Using computer data entry tools - keyboard, mouse, touchscreen, scanner
- Sitting
- Receiving Communication and Instructions (vision, reading, hearing)
- Conveying Communication and Instructions (Speaking, writing)
- Using computer data entry tools - keyboard, mouse, touchscreen, scanner
Frequently (up to 50% of the time)
- Standing (more than 1 hour at a time)
- Walking (variable surfaces)
- Lifting 26-40 pounds
- Lifting 40+ pounds
- Sitting
- Pushing/Pulling 26-40 pounds
- Pushing/Pulling 40+ pounds
- Standing (up to 1 hour at a time)
- Standing (more than 1 hour at a time)
- Walking (even ground)
- Walking (variable surfaces)
- Lifting 1-10 pounds
- Lifting 11-25 pounds
- Pushing/Pulling 1-10 pounds
- Pushing/Pulling 11-25 pounds
- Pushing/Pulling 26-40 pounds
- Pushing/Pulling 40+ pounds
- Bending/Stooping
- Kneeling
- Reaching above shoulder
Occasionally (approximately 1-2 times per month)
- Climbing stepstools
- Climbing ladders
- Lifting 26-40 pounds
Rarely (1-5 times per year)
- Lifting 40+ pounds
- Climbing stepstools
- Climbing ladders
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.
All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.
Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.
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