Assistant Business Management Support Manager

Organization Unit Purpose

Reporting to the Head of WB Business Support and Governance, the Head of Business Management Support (BMS) and team are key enablers within GM&T, supporting all units—including overseas—with optimal strategies, workflows, people, and tools to achieve business goals.

A core responsibility of BMS is IT project governance and implementation , with a strong focus on the Calypso Treasury system . The team ensures Calypso is fully leveraged to maximize revenue and minimize operational and financial risk. This involves close coordination with internal IT and vendors to align with the IT roadmap, evaluate new product features, and manage system upgrades. The Head of BMS oversees the IT Change Request budget, including cost approvals and prioritization.

BMS leads the delivery of digital platforms such as the 4X product, with a strong emphasis on enhancing customer experience and improving Straight-Through Processing (STP) rates. This digital enablement journey allows dealers to shift focus from manual interventions to driving new business opportunities. In addition to 4X, BMS oversees the implementation of FX projects across platforms including Finacle and Payment Hub , ensuring seamless integration with GM&T workflows. These initiatives are tightly aligned with strategic goals to boost automation, reduce operational risk, and support front-office efficiency.

BMS ensures GM&T operates within approved Trading Limits (BCIC), the GM&T Policy Manual (Group Risk Committee), and Group Risk policies. The Head of BMS oversees direct and indirect cost control across GM&T infrastructure, maintaining close coordination with Group Market Risk, Treasury Finance, Treasury Operations (Tanfeeth), and Group IT to drive efficiency, revenue growth, cost savings, and enhanced customer experience.

The unit leads resolution of Internal Audit findings and collaborates with Group Risk and control functions, managing risk exposures, contingency planning, valuations, P&L attribution, compliance, counterparty due diligence, and market abuse issues.

BMS champions Operational Risk and owns the New Product Approval (NPPA) process, ensuring end-to-end documentation and sign-off. The team remains vigilant on regulatory changes and their impact on GM&T’s processes and reporting.

Finally, BMS centrally manages Treasury documentation (ISDAs, CSAs, Islamic Agreements, Direct Dealing Mandates), negotiating directly with clients. This ensures consistency, control, and legal robustness across all product documentation.

Job Purpose

The incumbent is part of the Controls team within Business Management Support.
The role is responsible for managing Treasury documentation and supporting the Treasury function across key control, governance, and risk activities.
The incumbent will work closely with multiple stakeholders to ensure adherence to Bank policies, operational readiness, and effective control oversight.

• Ensure all client documentation and Direct Dealing mandates are set up and maintained in line with Bank policies and mandated checks.
• Work closely with Treasury, Operations, Structuring, and Compliance to support smooth execution and ongoing client activity.
• Assist the documentation specialist in negotiating and executing ISDA, GMRA, and other Treasury‑related agreements.
• Coordinate with Back Office teams for counterparty set‑up, static data validation, confirmations, and settlement monitoring.
• Perform intra‑day monitoring of trading and counterparty limits and escalate breaches or issues as required.
• Monitor back office reports on settlements, confirmations, and exceptions, ensuring timely resolution.
• Ensure Treasury processes and procedures are documented and kept up to date, including adherence to NPPA requirements for new products or changes.
• Conduct ongoing operational risk and control assessments, identify key risks, and implement appropriate mitigating actions in coordination with management.
• Support audits involving Treasury, address audit findings, and help maintain acceptable audit ratings.
• Coordinate with IT teams on system enhancements, issue resolution, and implementation of process or control changes impacting Treasury activities.
Support IT change initiatives by contributing to requirements definition, user testing, and business readiness for Treasury‑related systems.

Job Content

Documentation Execution

• Manage and maintain client documentation and Direct Dealing mandates in line with Bank policies
• Support negotiation and execution of ISDA, GMRA, and other Treasury agreements; ensure documentation readiness prior to client activity

Treasury Operations & Back Office Coordination

• Coordinate with Back Office on counterparty set‑up, static data validation, confirmations, and settlements; monitor settlement and confirmation reports and resolve exceptions in a timely manner

Limit Monitoring

• Oversee intraday limit monitoring
• Review and report breaches.

Operational Risk Review

• ORCA review
• Run the NPPA process

Monitoring & Control

• Review NOP reconciliation reports
• Review VAR reports
Review & respond to MR monitoring of NOP breaches

Education

Post Graduate or comparable work experience preferred with 8 -10 years banking experience

Experiences

• A minimum of 3 years experience working in Business Control & Coordination role or similar roles in the treasury ecosystem.
  

Knowledge & Skills

• Possesses bilingual expertise in Arabic & English
• Strong knowledge of treasury Documentation, products, processes, Finance, Risk, regulatory requirements and for the Treasury Business.

• Knowledge of Treasury Systems, Risk Policies, Accounting & MIS

Ability to communicate constantly and in a concise manner to Senior management on the project milestones, bottleneck, progress. Ability to lead and motivate cross-functional teams and interact with all levels.

Behavioral Competencies

• Demonstrable ability to be a strategic thinker.
• Proven implementation skills.
• Ability to build productive relationships with and influence key internal stakeholders.
• Good communication skills.
Ability to be flexible, follow tight deadlines, organize and prioritize work

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