Assistant Claims Manager

Assist in managing and leading a team of claims adjusters.

Act as a liaison between the Claims Manager and the claims team, ensuring clear communication and alignment of objectives.

Step in for the Claims Manager during absences, maintaining continuity of leadership and operations.

Assist the Claims Manager in the development and implementation of departmental strategies and goals.

Provide regular updates and reports to the Claims Manager on team performance, claims processing, and customer satisfaction.

Participate in strategic planning sessions and contribute to decision-making processes.

Provide guidance, training, and mentorship to team members to enhance their skills and performance.

Monitor team workload and ensure equitable distribution of tasks.

Review complex or escalated claims and provide guidance on claim determinations.

Resolve escalated customer inquiries and complaints regarding claims issues.

Analyse claims data and performance metrics to identify trends and opportunities for process improvement.

Prepare and present reports on claims activities, outcomes, and key performance indicators (KPIs) to senior management.

Utilize data analysis to drive strategic decision-making and optimize claims processes.

Actively participate in various operational activities, outside of claims, to ensure that operational service delivery is coordinated to meet and exceed clients' expectations.

Assist in developing and updating claims policies and procedures.

Ensure team adherence to all regulatory and company guidelines.

Prepare and present regular reports on claims activity, performance metrics, and trends.

Analyse data to identify areas for improvement and implement corrective actions.

Other Ad hoc duties as require