Assistant Community Manager

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Summary

The Assistant Community Manager supports daily community operations by providing administrative, operational, and resident service support across key areas of property management. This role partners closely with the Community Manager and onsite team to assist with leasing, marketing, compliance, accounting, resident relations, and maintenance coordination.

This position plays a key role in achieving occupancy and revenue goals while ensuring compliance with company policies, Fair Housing guidelines, and applicable regulations. Success in this role requires strong organization, attention to detail, accountability, and a commitment to delivering a high-quality resident experience.

Essential Functions: (Include but are not limited to):

• Support rent collection efforts to ensure timely payments and assist with delinquency follow-up and eviction processes in accordance with company policy and applicable regulations.
• Promote resident engagement through community programs and initiatives designed to enhance satisfaction and retention.
• Maintain professional and courteous interactions with residents, prospects, vendors, and team members to foster positive working relationships.
• Coordinate and support the make-ready process by scheduling vendors and maintenance activities to ensure apartments are prepared for timely occupancy.
• Assist with leasing activities, including renewals, documentation, compliance requirements, and efforts to meet or exceed occupancy goals.
• Partner with the Community Manager in daily operations, budgeting support, safety compliance, and identifying operational improvement opportunities; contribute as an accountable team member to achieve property performance objectives.

Qualifications:

• Minimum two (2) years of property management experience and one (1) year of leadership experience, or equivalent.
• High school diploma or equivalent required; Bachelor’s degree strongly preferred.
• Valid driver’s license and proof of insurance
• Strong communication skills with the ability to build rapport and conduct tours confidently.
• Comfortable with reporting, basic financial processes, and supporting rent-related tasks.
• Proficient with computers and property management software (Yardi preferred).
• Strong sense of ownership with a proactive, team-focused approach to supporting community needs.
• Able to resolve resident and associate concerns with professionalism, tact, and empathy.
• Able to walk stairs, post notices, lift and move items, and tour the property regularly.

Physical Requirements:

• Ability to walk the property and conduct inspections, including stairs and outdoor areas
• Ability to sit, stand, and use a computer for extended periods
• Ability to lift up to 25 pounds as needed
• May be required to respond to after-hours or emergency situations

Benefits:

• Medical, Dental, and Vision insurance (eligible after 60 days)
• MetLife Supplemental Insurance options
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days, 8 paid holidays, and 1 floating holiday
• ORCA card
• Wellness program and e-learning platform for ongoing development

The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.