Assistant - Customer Relations

Job Title: Assistant - Customer Relations

Posting Start Date: 19/02/2026

Job Purpose

• To welcome and attend the customers and direct them to the appropriate location / work station & provide an express service to the customers (Receiving applications, input the requests in system for authorization for all security items).
• To provide the customer service support with a view to achieving timely and accurate completion of work in line with specified procedures, and delivering quality customer service in line with agreed service standards.
• Cross Sell & Refer the high profiled & wealth customers to the OCR for further cross selling.
• To be a custodian of security items (cheque books, Returned cheques etc).
• To respond & attend to the branch telephone calls.

Key Accountabilities

• Carry out a range of processing/service functions ensuring that the work assigned has been accurately completed within specified timelines.
• Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
• Upon request provide on-the-job training to colleagues
• Prepare reports/statistics requested by line management

Other Accountabilities

• When required, support line management with the implementation of changes or undertaking other project work in own or other work areas.
• Undertake other duties at similar level when required
• Undertake duties at a higher level as required when requested by line/senior management.

Job Context

• Welcoming & attending the customers & guiding them to the appropriate location as well as delivering the best service to them.
• To be a custodian for security items.
• Insure to coordinate with other colleagues towards achieving the branch assigned target for both sales & service.

Education

Degree / diploma in Commerce or equivalent would be preferred. A minimum degree (Bachelors) in a business related field or equivalent.

Experience and Skills

Work Experience:

At least 1 to 3 years in another financial institution would be preferred.

Technical Competencies

Compliance- Retail Banking- Basic Collaboration-Basic Customer Focus-Basic Results Orientation-Basic Communication-Basic Agility and Innovation-Basic Customer Service - Retail Banking- Basic Sales- Retail Banking- Basic Product Knowledge- Retail Banking- Basic Core and Regulatory Banking Systems-Retail Banking- Basic Process improvement- Retail Banking- Basic

Behavioural Competencies

Agility and Innovation-Basic Customer Focus-Basic Collaboration-Basic Communication-Basic Results Orientation-Basic