Assistant Customer Service Manager

PARCO is seeking applications for the following position for its 100% owned subsidiary PARCO Pearl Gas (Pvt) Ltd . PPGL is the largest LPG marketing company in Pakistan having countrywide presence. The position is planned for Customer Services Department of the Company.

Qualification & Experience:

Minimum 16 years of education in Business, Marketing, or a related field, with up to 8 years of relevant experience in After-Sales Service, Customer Support, or Sales Operations, including:

• A strong customer-centric approach and the ability to provide a one-window solution to customers.
• Hands-on experience in SAP and MS Office.
• Understanding of basic financial transactions including invoicing, debit/credit notes, tax challans, and receivables.

Key Responsibilities:

• Act as the primary back-office support, owning the entire order-to-cash cycle.
• Coordinate closely with internal support teams to deliver efficient After Sales Service as per defined SLAs.
• Address and resolve customer complaints in a timely manner.
• Prepare and manage the Daily Supply Plan for assigned customers.
• Ensure timely responses to all customer queries and communication.
• Monitor supplies to customers in alignment with the approved Credit Policy.
• Prepare required reports and process Debit/Credit Notes when needed.
• Ensure all documentation and paperwork adhere to approved policies and procedures.
• Share timely insights on market changes and competitor activities with management.

Location: Korangi Filling Plant, Karachi

PARCO is an equal opportunity employer. We value diversity and encourage candidates from all backgrounds to apply. Our commitment to a conducive work environment is designed to attract and nurture top talent.