Assistant Director, Concessions & Business Development

JOB
Love great food, discovering new retail trends, or creating memorable hospitality experiences? Imagine shaping the first and lasting impression of our region for more than 37 million travelers who pass through Minneapolis–St. Paul International Airport (MSP) each year.As Assistant Director, you will drive the vision and execution of innovative, profitable, and sustainable concession development across both MSP terminals. You’ll lead a high-performing team in managing a diverse portfolio of concession partners, developing new concepts, elevating customer experiences, and maximizing revenue for the Metropolitan Airports Commission (MAC).In this role, you will actively shape MAC’s concession strategy, from designing and growing the terminal concession program, to guiding new business development and integrating cutting-edge food, retail, and service concepts. You’ll negotiate financial terms, oversee contract compliance, evaluate operator performance, and steer non-aeronautical revenue growth.You’ll also be at the forefront of analyzing market trends, identifying emerging opportunities, and bringing forward creative ideas that keep MSP a top-ranked airport destination. If you’re energized by cultivating partnerships, driving business performance, and influencing the future of airport experiences, this is a chance to make a major impact in a dynamic, fast-paced environment.To apply: Click the "Apply" link located above the position description, log-in and follow the instructions provided. Questions regarding this position can be directed to Nicole Kiefer at nicole.kiefer@mspmac.org or 612-726-8166.Applications will be accepted until 3:00 PM on Friday, April 24, 2026.About the Metropolitan Airports CommissionThe Metropolitan Airports Commission (MAC) owns and operates one of the nation’s largest airport systems, including Minneapolis-St Paul International (MSP) and six general aviation airports. The MAC’s airports connect the region to the world and showcase Minnesota’s extraordinary culture to millions of passengers from around the globe who arrive or depart through MAC airports each year. MSP Airport is frequently recognized as one of the nation's leading airports. MSP Airport earned the No. 1 ranking in customer satisfaction among mega airports*(33 million or more passengers per year) in the J.D. Power 2024 North America Airport Satisfaction Study. MSP achieved the highest customer satisfaction ratings for each of the seven airport dimensions that form the basis for the overall award. MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or Tekia.Jefferson@mspmac.org.MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.

EXAMPLE OF DUTIES
RELATIONSHIPSSupervisory – Reports to the Director, Concessions & Business Development Supervises - Managers of Food & Beverage, Retail, and Operations Organizational – Extensive contact with MAC legal, finance, airport development, facilities, community engagement, strategic marketing and communications, risk management, public safety, environment and airside operations staff. Regular contact with all MAC departmentsExternal Business – Contact with airport tenants, airport community professionals, perspective tenants, external organizations and officials, other airports, suppliers, contractors, bidders, general public and members of the pressACCOUNTABILITIES AND FUNCTIONSConcessions and Business Development Management and PlanningConcessions ManagementMonitor and report overall concessions’ performance and profitability.Monitor industry and external business trends, tenant mix, etc., and coordinate actions necessary to add, modify or delete concessions or business concepts.Represent MAC concessions interests related to terminal facility planning.Provide leadership in marketing efforts to support and promote concessions.Work with the Director, Concessions & Business Development on the Strategic Partnership Program and Advertising ProgramOversee the preparation and development of lease documents related to Requests for Proposals or Requests for Qualification submittals.Conduct pre-proposal conferences and related meetings with potential and existing tenants and related clients.Author, prepare and present memoranda recommending lease approvals and related actions to MAC Senior Management and Commissioners.Coordinate the preparation, execution, and transmittal of special reports regarding policy or project decisions and MAC concessions program related duties and projects.Prepare and verbally present issues to various staff committees and related MAC departments.Lease Management Direct staff in the oversight of existing leases, the development of leases related to competitive bid processes and the development of concession operational policies.Perform and manage all aspects of MAC’s concession RFP process as assigned by the department Director.Negotiate business contract terms related to lease development, amendments, and renewal.In conjunction with the department Director, determine appropriate actions to be taken in the event of tenant/operator, lease/agreement violations and/or default, and oversee the resolution of any such matters.Provide oversight for department leases and ensure timely renewals and continued compliance with provisions and terms therein.Oversee the concessions department’s utilization of MAC’s property management system (Enterprise One) and Sales Force for overall lease management in conjunction with MAC Finance.Budget ManagementWork with the Director, Concessions & Business Development on the annual budget process and ensure annual department budgets support strategic initiativesWork with the finance team to ensure ongoing tracking and forecastingProvide MAC’s Budget Manager with detailed information regarding monthly revenue variances. People LeadershipIntegrate MAC's purpose, values, and strategic goals into area of responsibility.Collaborate with the Director, Concessions & Business Development to develop annual team goal setting planning sessions in accordance with the department’s strategic initiativesGather and infuse insights from all direct reports to create higher-level concessions and business development strategiesOversee and direct the work of the Food & Beverage, Retail, and Operations Managers. Ensure the team is monitoring program success through appropriately established key performance indicators (KPIs) and results-trackingCreate a culture of mentorship and development within the teamConduct regularly scheduled department meetings to communicate organizational goals, issues, and information to employees.Exercise supervisory authority in accordance with MAC Human Resource Policy and the MAC Administration ManualHire, develop, recognize, transfer, discipline and discharge employees.Create and maintain a rewarding and productive work environment and facilitate effective working relationships among team employeesConduct regular performance review discussions and provide appropriate coaching, counseling, direction and resolution to direct reportsCross-functional LeadershipServe as a thought leader and mentor to grow an organizational culture that values and produces best-in-class revenue strategy by staying current on key concessions and nonaeronautical revenue trends, best practices, and economic researchEncourage innovation by serving as a champion for new ideasServe as a collaborative partner with all other departments in the division and across the organization

SUPPLEMENTAL INFORMATION
This position provides an opportunity for on-site and remote work. MAC's remote work policy requires employees to be on-site three days of the week. Among the three on-site days, one of them must be either a Monday or a Friday and on Tuesdays, all employees are required to be onsite.