Assistant Director Front Services

Position Overview

Rosewood Red Sea, part of the ultra-luxury Red Sea Global destination, is seeking an accomplished and service-driven Assistant Director of Front Services to join our pre-opening leadership team. This role will support the Director of Rooms in overseeing all aspects of Front Services, including Front Desk, Guest Relations, Concierge, Bell/Valet, and Transportation. The successful candidate will bring proven expertise in luxury service delivery, strong operational leadership, and the ability to create memorable guest experiences that reflect Rosewood’s A Sense of Place® philosophy.

Key Responsibilities

• Assist in leading and managing the Front Services Division, including Front Desk, Concierge, Guest Relations, Bell/Valet, and Transportation teams.
• Support the Director of Rooms in driving operational excellence, ensuring seamless arrival, stay, and departure experiences for all guests.
• Oversee VIP handling, service recovery, and guest personalization initiatives.
• Play an active role in pre-opening activities including recruitment, training, system implementation, and SOP development.
• Ensure strict adherence to Rosewood service standards, policies, and procedures.
• Monitor guest feedback channels and work with the team to continuously enhance service delivery.
• Support financial management of the division including budgeting, forecasting, and cost control.
• Develop and mentor Front Services leaders and colleagues, fostering a culture of empowerment, engagement, and professional growth.
• Collaborate with Housekeeping, Security, and Food & Beverage to ensure seamless guest journeys across departments.

Qualifications

• Minimum 10–12 years of progressive Rooms Division / Front Office experience, with at least 3–5 years in a senior leadership role at a luxury hotel or resort.
• Pre-opening experience in ultra-luxury or lifestyle brands strongly preferred.
• Proven expertise in Front Services operations including concierge, guest relations, and VIP handling.
• Exceptional leadership, interpersonal, and communication skills with the ability to inspire and manage large, multicultural teams.
• Strong organizational and problem-solving abilities, with a focus on guest satisfaction and service recovery.
• Financial acumen with experience in managing departmental budgets and cost controls.
• Fluency in English is required; Arabic or other additional languages are an advantage.