Assistant Director of Catering and Events

Job Description

• Establish and maintain an active relationship with our main bookers to increase customer satisfaction and business to Rotana Properties as well as maintain a close communication with all Rotana Outbound Sales and Area Sales Offices in order to work as one team on leads and achieving loyalty of Guests to Rotana Hotels & Resorts
• Ensure the performance of IFH Mystery Calls for all Team Members as per the Rotana Standard and the overall Result does not drop below 70%
• Assist the Director of Sales in determining Catering & Events Selling Strategies and Promotions and ensure all Team Members of the Catering & Events Department as well as the Sales Department are aware of them
• Assist the Director of Sales in preparing the Annual Budget for Catering & Events Department by evaluating market situation, past data and future outlook
• Ensure that the overall maintenance of all meeting rooms and related equipment is checked continuously and any fall back is reported to the Director of Sales in order to maintain the high standards of performance and Guest satisfaction
• Ensure the communication and information flow is maintained on a daily basis by distributing Banquet Event Orders to all Departments as well as by daily briefings for the Team, Food & Beverage Operations and Kitchen Department
• Ensure that all incoming requests are handled jointly with the concerned Sales Person and as per the Rotana Standards including an active follow up on sent offers
• Supervise and assist with Banquet Operations before, during and after events and assure Guest satisfaction throughout the event
• Actively ask for Guest feedback during and after the event and encourage the Guest to submit the Guest Satisfaction Survey
• Maintain detailed product knowledge of the property, as well as a general product knowledge of all major Hotels and direct competitors in the city including competition checks and conduct quarterly checks on product knowledge amongst the Team Members
• Ensure to forward all irregularities that you encounter in your Department or any other Department of your Area to the Director of Sales in order to maintaining Rotana Standards & Policies and to maximize Customer Satisfaction
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures
  
  

Skills

The ideal candidate should be holding a bachelor degree and be computer literate with effective and outstanding communication skills, both verbal and written. Additionally, he/she will be dynamic and a ‘finisher’ with an eye for detail and the ability to drive through solutions. Having a strong commercial orientation with broad business understanding and skills, equipped with a sharp intellect in order to focus on key issues with an attention to details and accuracy of information.