Assistant Director of Enrollment Services

Job Title

Assistant Director of Enrollment Services

Agency

Texas A&M University

Department

Aggie One Stop

Proposed Minimum Salary

$5,416.67 monthly

Job Location

College Station, Texas

Job Type

Staff

Job Description

Essential Duties/Tasks

Personnel Operations

Provides leadership, supervises, coaches and mentors’ staff, which includes hiring, training, coaching, disciplining, evaluating, terminating, and recommending changes to positions descriptions or reclassifications. Resolves workplace conflicts, engages, and motivates employees, collaborates with colleagues and others, delegates work tasks, and addresses performance issues. Ensures proper training for team members. Reviews and approves time off following university rules and policies. Coordinates team activities and initiatives to maximize effectiveness of team and with other areas of the unit. Develops curriculum and provides instruction and training for on-boarding team members. Works with leadership to develop refresher training plans and schedules to maintain staff knowledge on subject matter pertinent to current semester timelines. Coordinates outreach opportunities among staff and manages outreach communications between Aggie One Stop and campus stakeholders.

Advising Leadership

Directs initiatives and leads One Stop functions in advising. This includes Admissions, Scholarships, Financial Aid, Registrar, Student Billing, and Military Educational Benefits. Works closely with One Stop staff and home offices to ensure One Stop effectiveness and efficiency, in a manner consistent with Texas A&M core values. Solves escalated student inquiries, issues or concerns and appropriately address customer concerns. Ensures adequate coverage in daily operations that include in person, phones, email, and other processing. Communicate with staff to ensure they have the tools necessary to perform their jobs. Determines work priorities, assignments, and deadlines for staff. Monitors One Stop operations for quality assurance purposes for exceptional customer service. Achieves consistently high levels of customer satisfaction through integrated delivery of services to external customers and internal partners. Assists in planning and budgeting for department.

Policies and Procedures

Manages the efforts of ensuring proper policies and procedures are followed and implemented relating to customer service and other services provided by Aggie One Stop. Participates in planning, directing, and coordinating procedural matters to meet department goals and objectives. Maintains advanced knowledge of current federal, state, and institutional policies, procedures, and regulations pertaining to financial aid, student employment, scholarships, veterans’ educational benefits, student billing, registrar, and admissions. Reviews complex rules, regulations procedures and policies relating to financial aid, student employment, and scholarships, veterans’ educational benefits, student billing, registrar, and admissions. Monitors compliance with all unit, department, University, and government standards, policies, and procedures. May work with state, regional, or national committees concerning integrated student services or other appropriate areas. Attends departmental and other external training.

Technology

Coordinates and manages the development and adoption of technology tools that mediate and improve students’ interactions with Aggie One Stop. Participates in identifying new technologies and approaches that enable high-quality service experiences across industries. Handles special projects as assigned by the Associate Director or Director.

General

Participates in the strategic planning process for the One Stop and make recommendations for enhancing departmental operations, including the establishment and implementation of short- and long-term goals. Attends local, state, and national workshops, and conferences, host and present at various workshops.

Qualifications

Required Education and Experience

• Bachelor’s degree or equivalent combination of education and experience.

• Six years of progressively responsible experience in a professional administrative role, to include some supervisory experience.
  

Preferred Knowledge, Skills, and Abilities

• Excellent customer service skills and knowledge of basic service etiquette.

• Knowledge of admissions, scholarships & financial aid, registrar, billing, veterans’ educational benefits, and other enrollment services areas.

• Ability to solve complex problems.

• Effective management and counseling skills.

• Excellent interpersonal, verbal, and written communication skills.

• Exceptional public speaking skills.

• Demonstrated ability to write clearly, concisely, and correctly.

• Demonstrated ability to engage and interact effectively with people of all ages.

• Demonstrated ability to work as a team member.

• Demonstrated ability to analyze and interpret data and be responsible for independent decisions. Demonstrated ability to work in a fast-paced environment.

• Ability to perform accurately in a detailed-oriented environment.

• Ability to organize and make decisions.

• Ability to work cooperatively with students and parents under pressure.

• Ability to work independently and in a team environment.

• Must be literate in the English language and able to comprehend, give, and follow both written and verbal instructions.

• Working knowledge of standard office equipment, desktop computers, and web-based applications.

• Knowledge of word processing, spreadsheet, and database applications.

• Ability to multi-task and work cooperatively with others.

Who We Are

The Aggie One Stop is an integrated student services office which enhances the student experience by providing high quality customer service for student enrollment services in one place. The Aggie One Stop will provide customer service for the following offices: Admissions Customer Service, Scholarships & Financial Aid, Student Business Services and Registrar.

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experience. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.