Assistant Director of Housing Facilities (Two Positions): Maintenance OR Custodial

Due to recent organizational structural changes, the addition of new positions, and an increased need for comprehensive administrative and operational support, we are seeking to fill two Assistant Director roles. While each position has a distinct functional focus, both roles will work in close collaboration to ensure seamless integration between the Maintenance and Custodial teams. Together, the Assistant Directors will provide strategic leadership, enhance cross-functional coordination, and support a holistic residential experience for students while strengthening staff development and operational effectiveness.

Assistant Director (Maintenance)

The Assistant Director of Maintenance provides operational leadership for maintenance services across multiple University Student Housing facilities. This role oversees skilled trades and maintenance staff responsible for preventative maintenance, corrective repairs, work order management, and support of renovation and capital improvement projects within residence halls. The Assistant Director ensures systems and facilities are safe, functional, and responsive to the needs of students and housing operations.

Working closely with Housing leadership, this position oversees personnel, budgets, contractors, and daily operations while implementing tactical plans that support departmental goals. The role requires strong technical knowledge, team leadership experience, and a proactive approach to asset management, efficiency, and service delivery in a fast-paced, student-centered environment.

Assistant Director (Custodial Services)

The Assistant Director of Custodial Services provides operational leadership for custodial programs across multiple University Student Housing facilities. This role oversees supervisors and custodial teams responsible for maintaining clean, sanitary, and welcoming residence halls and common areas that directly support student health, well-being, and community living.

This position manages staffing, contractors, training, quality assurance, and resource allocation to ensure consistent service standards and operational efficiency. Working in partnership with Housing leadership, the Assistant Director develops and implements tactical plans, promotes a culture of accountability and customer service, and ensures custodial operations effectively support the residential student experience.

Housing & Residence Life (HRL) is a department that accommodates approximately 3,700 students and staff across 12 on-campus living communities, which include traditional residence halls, suite-style, and apartment-style housing options. Our department is dedicated to supporting the academic and personal success of our residents. As we continue to grow and evolve, we aim to serve a broad range of students from across the region, including those from rural areas and those who are the first in their families to attend college.

The mission, vision, and values of Housing & Residence Life guide our approach to supporting students and maintaining a strong, purposeful community.

Housing & Residence Life “provides a vibrant residential experience that fosters learning, academic achievement, and meaningful relationships.”

The support we offer residents during their time on campus is anchored in the following values:

Community – Fostering collaboration, mutual support, intentional engagement, and a sense of connection

Learning – Encouraging critical thinking, personal growth, and exploration

Respect – Emphasizing empathy, consideration, and authenticity

Our goal is to create a welcoming and secure living environment where students can thrive academically and personally. Through our programs and services, we aim to promote a positive residential experience rooted in shared values and a commitment to student success.

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

Core Responsibilities and Leadership Expectations (Both Positions)

The Assistant Directors serve as key leaders within Student Housing Facilities and are expected to model a collaborative, service-oriented leadership approach that supports the residential student experience.

Foster a culture of accountability, professionalism, and continuous improvement within facilities teams.

Communicate effectively with staff, campus partners, and housing leadership to ensure clear expectations and coordinated operations.

Promote a service-focused mindset that recognizes the role facilities operations play in supporting student success and community living.

Support staff development through coaching, training, and performance management while building strong and collaborative teams.

Collaborate with Residence Life, Housing Operations, and other campus partners to ensure facilities services align with student housing priorities.

Operational Oversight & Staff Management

Provide operational leadership for services across multiple student housing facilities.

Supervise frontline supervisors, staff, and contracted service providers to ensure quality service delivery and accountability.

Manage daily operations including work planning, scheduling, resource allocation, and performance monitoring.

Establish and maintain service standards, operational procedures, and quality assurance practices.

Manage operational budgets, equipment, and supplies to support efficient and effective service delivery.

Support the ongoing use and recordkeeping of facilities management software

Perform Other Duties as Assigned

Participate in divisional initiatives and departmental planning efforts.

Assist with major housing operations such as student move-in, turnover periods, and special projects.

Respond to urgent facility issues or operational needs as required.

Assistant Director of Housing Maintenance

Maintenance Programs & Facilities Projects

Oversee preventative maintenance programs and repair operations for student housing facilities.

Coordinate maintenance-related renovation and capital improvement projects.

Ensure maintenance operations comply with applicable building codes, regulatory requirements, and university standards.

Identify facility deficiencies and develop proactive strategies to address maintenance risks and improve asset reliability.

Assistant Director of Housing Custodial Services

Custodial Programs & Operational Planning

Plan and manage large-scale custodial operations, including residence hall turnover and peak operational periods.

Develop workforce plans, cleaning schedules, and workflow processes to maintain service standards across housing facilities.

Monitor custodial performance metrics and implement improvements to operational processes and service delivery.

Ensure custodial practices align with departmental standards for cleanliness, sanitation, and efficiency.

Knowledge of group dynamics, conflict resolution skills necessary for training, problem solving, etc.

Knowledge of accounting and finance necessary to operate within budgetary guidelines

Experience in managing budgets, estimating project or equipment costs.

Ability to manage large multi-use facilities or housing spaces

Experience supervising, hiring, training, scheduling, progressive discipline, and evaluating multiple staff and/or teams of staff

Knowledge of facilities maintenance and custodial needs and services

Strong administrative and process-management skills, including workforce planning, scheduling, and quality assurance systems.

Excellent leadership and communication skills, with the ability to set clear expectations and drive accountability across custodial teams.

Bachelor’s Degree or plus 2 years relevant experience.

A valid Driver’s license is required.

Preferred Qualifications:

Assistant Director, Housing Maintenance

Experience managing facility renovation or capital improvement projects, including contractor coordination and budget oversight.

Demonstrated success developing and implementing preventative maintenance programs across multiple facilities.

Knowledge of applicable building codes, regulatory requirements, and risk mitigation practices in residential or commercial environments.

Assistant Director, Housing Custodial Services

Experience supervising large-scale, production-driven custodial operations in environments such as residence halls, hotels, resorts, healthcare, or conference facilities.

Proven ability to plan and execute high-volume custodial transitions such as residence hall turnover or similar peak operational cycles.

Resume

Cover Letter

Contact information for three references (collected as part of the application form) including at least one current or previous supervisor.

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/