Assistant Director of Security - Chicago

United Security Services, Inc., seeks to employ an Assistant Director of Security for the Chicago area. With nearly 100 years of experience, we’ve built a reputation as one of the most trusted and established security providers in the country. The Assistant Director of Security is responsible for assisting the Director of Security in the daily operations of hotel security. This role also involves coordinating with local law enforcement and other emergency responders as necessary.

Assistant Director of Security Responsibilities:

Department Leadership and Operations

• Assist the Director of Security in overseeing the full scope of daily security operations, including staffing, shift management, scheduling, discipline, and deployment of security personnel across all areas of the property
• Design and lead ongoing training programs for security staff covering emergency response, de-escalation, loss prevention techniques, guest service expectations, and legal compliance.
• Build and maintain staff schedules that align with business forecasts, event calendars, and budgetary guidelines; manage overtime and maintain payroll accuracy.
• Assist in developing, updating, and enforcing the hotel's security policies, post orders, and standard operating procedures to reflect current best practices and brand standards.
• Conduct regular security audits and risk assessments of all areas of the property: including guest floors, back-of-house, loading docks, parking facilities, and event spaces, and recommend corrective action where vulnerabilities are identified.
• Lead or co-lead investigations into incidents involving guests or associates, including theft, fraud, accidents, workplace injuries, and acts of misconduct.
• Maintain the department's incident documentation system.
• Build and maintain productive working relationships with the Chicago Police Department, Chicago Fire Department, and other local emergency response agencies; serve as a primary liaison during active incidents.

Emergency Preparedness and Life Safety

• Co-develop and maintain the hotel's emergency response plans, evacuation procedures, and crisis management protocols; ensure all security personnel are trained and ready to execute them.
• Respond to and take command of life safety emergencies. This includes medical situations, fire alarms, and security threats. Coordinate with hotel leadership and emergency responders as needed.

Additional responsibilities may be required based on operational needs.

Assistant Director of Security Requirements:

• Minimum 3-5 years of experience in security management, preferably in a hotel or large facility setting
• Strong working knowledge of emergency response, life safety systems, and regulatory compliance
• Valid Illinois PERC card (Permanent Employee Registration Card)

Preferred:

• Experience in a hospitality environment
• Background in law enforcement, military, or emergency management
• Associate's or Bachelor's degree in Criminal Justice, Hospitality Management, or a related field

United Security Services, Inc. is a fast growing nationwide company with many opportunities for growth and advancement. We are security professionals with hospitality-focused training. Once on-board, security personnel deliver essential customer service, exercise knowledge in problem solving and use their exceptional service skills. We are proud of our employees and only hire people who care about our clients and about the businesses and facilities in which they serve. From security officers to security management, United Security Services employees thrive on providing exceptional service.

United Services Company is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.

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