ASSISTANT DIRECTOR OF SERVICES

Benefits

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities
• …and much more!

Job Summary

Entry-level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry, if applicable. Position directs and works with associates to clean and maintain guestrooms and public spaces. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and associate satisfaction while maintaining the operating budget.

Job Specific Tasks

• • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
  • Empowers associates to provide excellent customer service within guidelines.
  • Supports training initiatives for all current and new associates.
  • Participates as needed in the investigation of associate accidents.
  • Communicates performance expectations to Housekeeping associates in accordance with job descriptions for each position and monitors progress.
  • Coaches, counsels, and encourages associates.
  • Manages payroll administration.
  • Ensures all associates have proper supplies, equipment, and uniforms.
  • Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
  • Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Assists in supervising an effective inspection program for all guestrooms and public space.
  • Communicates areas in need of attention to staff and follows up to ensure understanding.
  • Participates as needed in the interviewing and hiring of Housekeeping associate team members with the appropriate skills.
  • Handles associate progressive disciplinary procedures as required.
  • Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance.
  • Supervises the Housekeeping shifts including "breaking out the house."
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guest room maintenance needs.
  • Understands and complies with loss prevention policies and procedures.
  • Sets a positive example for guest relations.
  • Assists in the review of comment cards and guest satisfaction results with associates.
  • Participates in the associate performance appraisal process, giving feedback as needed.
  • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Attends all pertinent meetings (e.g., Staff, Forecast, Pre-Cons, Department).
  • Ensures knowledge and understanding of OSHA regulations are up to date.
  • Oversees all lost and found procedures.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies

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