Assistant Director, Undergraduate Advising

Position Title: Assistant Director, Undergraduate Advising

Department Name: University Advising Center

Position Reports To: Associate Director, Undergraduate Advising

FLSA STATUS: Salaried

Salary Range: $70,304.00

Benefits: The University's comprehensive benefits program

BASIC FUNCTION AND SCOPE OF JOB:

The Assistant Director, Undergraduate Advising will provide guidance to students within the school of undergraduate, collaborate with staff and faculty to enact retention strategies, participate in campus-wide events, and serve as an integral part of the department’s mission and student’s professional and academic growth.

ESSENTIAL FUNCTIONS:

• Build a partnership with a caseload of advisees to clarify their personal, academic, and career goals and articulate expectations of advisor-advisee relationship
• Develop a path to degree completion and implement goal-setting strategies
• Conduct appointments via web conference and phone
• Manage communications with advisees via email and text according to established timelines and the departmental communication plan
• Coach students regarding degree options and academic standing, continuously monitoring their success
• Maintain timely and accurate client case notes and records in Salesforce
• Gain a thorough understanding of course prerequisites, degree equivalents, degree requirements, and University policies to effectively coach students with regard to program and course selection
• Respond immediately to at-risk cases, making appropriate referrals to campus support services and resources (i.e. counseling, career planning, tutoring, disability services) and consulting with the departmental directors as needed
• Utilize Colleague to update academic records, process transfer credits and course substitutions, conduct registration transactions, and process program changes
• Customize advising sessions based on the unique needs of each student, applying understanding, compassion, strength-based coaching and competence when working with individuals from diverse backgrounds
• Apply conflict management and conflict resolution skills when working with dissatisfied clients
• Collaborate with relevant faculty, staff, and administrators for academic updates and to ensure satisfactory academic progress for all assigned students
• Develop and facilitate workshops to foster student’s professional development and support academic success and retention
• Provide opportunities to engage (special) populations (i.e. veterans and international students) and accommodate their unique academic requirements
• Collaborate with key departments across campus to enhance student services and the student experience
• Assist with implementing retention strategies for students
• Participate in assessment efforts to gauge the department’s performance
• Develop and maintain in-print and electronic resources and publications

• Attend recruitment, outreach, and campus activities such as Student Success Orientation and Commencement
• Other duties as assigned

QUALIFICATIONS:

• Education requirement:
  • Master's degree or equivalent in a related field
• Years of experience:
  • 1 to 3 years related experience and/or training; or equivalent combination of education and experience
• Knowledge of:
  • Experience working in a graduate academic setting, in a business school, with students who are professional working adults, and/or with international students is preferred.
• Direct job-related requirements:
  • High proficiency with MS Office and Salesforce with a willingness to efficiently learn new technologies
• Skills and abilities:
  • Establish and maintain positive and professional relationships with advisees, faculty, and staff
  • Demonstrate a strong desire and ability to coach, motivate, and support students
  • Understand and be sensitive to the needs of a diverse and non-traditional population of students
  • Communicate clearly, concisely and persuasively in oral and written forms.
  • Demonstrate group presentation skills
  • Earn trust and maintain confidentiality
  • Work strategically and take initiative
  • Exercise sound judgment in decision making and problem solving
  • Manage multiple projects and work assignments within established time frames
  • Work independently and collaborate within a team
  • Work occasionally on weekends and evenings
  • Demonstrate competence and skills with adopting and learning new technologies

Supplemental Information

To apply: Please go to http://www.ggu.edu/jobs to submit an application, letter of interest, and a resume.

In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third-party background check.

Golden Gate University is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.

University policy prohibits discrimination based on race, color, religion/creed, national origin, ancestry, age, sex/gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, gender expression, military or veteran status, taking a protected leave (e.g., family medical or pregnancy leave), or on any other basis protected by applicable laws.

The University has a strong commitment to the principles of diversity and inclusion, and to maintaining working and learning environments that reinforces these practices. The University welcomes and encourages applications from all demographics.