Assistant Dispatcher Supervisor

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.

General Functions:

This role assists the Shift Supervisor with directing and overseeing the daily operations of the assigned shift in the Communications Center shift. Responsible for coordinating activities, assessing and supporting technical/staffing needs of the Communications Center.

General supervision is received from the Dispatcher Supervisor or Fire Communications Center Assistant Manager, who reviews work and evaluates performance based on efficiency, effectiveness and adherence to established procedures.

Representative Duties/Assignments:

Duties may vary based on area of assignment. The following are representative duties, it is not the intent to capture all duties performed by this classification.

• Works as an intermediate supervisor by assisting the Dispatcher Supervisor in the operation of the Emergency Communication Center.
• Schedules work assignments and assists in resolving employee issues. Manages overtime slots, as needed.
• Monitors radio channels and responds to escalated complaints and errors involving communications.
• Assists with employee evaluations and discipline, as needed.
• Makes decisions on the movement of equipment to provide adequate coverage for fire rescue protection on a countywide basis.
• Reports radio, telephone and building maintenance problems to the proper staff or company.
• Monitors emergency equipment for proper operation.
• Assists Dispatcher Supervisor with assigned projects. Plans, directs and supervises dispatchers when the Supervisor is not available or present.
• Performs other related duties as assigned.

Minimum Qualifications

High school diploma or equivalent.

Must currently hold the position of Orange County Fire Rescue Department Dispatcher and possess three (3) years of consecutive experience in the role.

A minimum of (15) college credits.

Must possess and maintain the following;

Emergency Medical Dispatcher (EMD) certification while employed.
Florida 911 Public Safety Telecommunicator (PST) certification.
Emergency Fire Dispatcher (EFD) certification while employed.
Must possess the Communications Training Officer certification within three (3) months of promotion and maintain the certification while employed.

Open Date: 06/10/2026
Close Date: 06/23/2026

This posting is subject to close without prior notice.

Pay Grade: 361 - From $26.24 to $33.01
FLSA Status: Non-Exempt

Placement based on Education and Experience

Disclaimer: Benefits may vary for employees under collective bargaining agreements.

For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx

If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.

Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

The Assistant Dispatcher Supervisor Promotional Assessment has been developed with the intent of creating an eligibility list of qualified candidates for anticipated promotions. The Assistant Dispatcher Supervisor list will be maintained for two years from certification unless a shorter period of time is agreed to by Orange County and Local 2057.

In accordance with the IAFF Local 2057 Collective Bargaining Agreement, Article 22.03, ¿In the event a list is exhausted, and a test must be given early, the timeframe to post the notice shall be mutually agreed upon. The time frame for this test will be 140 days and has been mutually agreed upon.

Based on the Minimum Qualifications listed in the job posting, all Orange County Fire Rescue Department Dispatchers who are eligible are encouraged to participate in the promotional process.

Details of the Assistant Dispatcher Supervisor Promotional Assessment can be found in the announcement below. It is imperative that all candidates read the assessment information carefully and follow the instructions as stated.

Special Instructions for applying for the Assistant Dispatcher Supervisor promotion process:
To apply for the Assistant Dispatcher Supervisor position, employees need to complete an Orange County online application. Employees can log in to see the posting through https://myocportal.ocfl.net/ from a county computer. For the online application to be considered complete, it must contain your name, contact information, current rank, and the required questionnaire section at the end of the online application. Incomplete applications may disqualify an applicant from further consideration in the process.
Applicants must meet the minimum qualifications by the application deadline date to be eligible to participate in the assessment, with the exception of time in grade. Time in grade minimum requirements must be met at the start of the promotional process. The promotional process start date for this process is October 28th, 2026.
For a candidate to receive Educational Points they must be declared by the job closing date for the promotional process. This is accomplished by answering the ¿Declaration of Educational Points¿ questions in the required questionnaire section of the online application.
All applicable documents relevant to receiving Educational Points (see Article 22.7 (c) of the current IAFF contract) must be emailed to HR-Recruiting-Fire-Rescue@ocfl.net by the closing date of the job posting. If documents are not submitted by the closing date of the job posting, the candidate will not receive Educational Points.
Any questions concerning this promotional process should be emailed to: HR-Recruiting-Fire-Rescue@ocfl.net prior to the closing date of this job posting.

JOB TITLE: Assistant Dispatcher Supervisor

JOB ID: 39875

Application Deadline:

Opening Date: June 09th, 2026
Closing Date: June 23rd, 2026

MINIMUM QUALIFICATIONS:

To be eligible for promotion, the employee must meet the qualifications listed below:

High School diploma or equivalent.

Must currently hold the position of Orange County Fire Rescue Department Dispatcher and possess three (3) years of consecutive experience in the role.

A minimum of (15) college credits.

Must possess and maintain the following:

Emergency Medical Dispatcher (EMD) certification while employed.

Emergency Fire Dispatcher (EFD) certification while employed.

Florida 911 Public Safety Telecommunicator (PST) certification.

Must possess the Communications Training Officer certification within 3 months of promotion and maintain the certification while employed.

The following certifications will be verified by Human Resources through the Communications Division and do not need to be submitted: Emergency Medical Dispatcher (EMD), Emergency Fire Dispatcher (EFD), and Florida 911 Public Safety Telecommunicator (PST).

ASSESSMENT INFORMATION

PROMOTIONAL PROCESS INFORMATION:

Once the Final Promotion Eligibility List is established, it will be published on the Final Promotion Eligibility Informational Bulletin.

Candidates can log into Target Solutions starting from June 09th, 2026, to view the study material. Please be advised that there will not be an in-person orientation and no opportunity to ask questions through Target Solutions.

Portion I- Written Knowledge Test

Date: October 28th, 2026
Time: 9:00am
Location: Largo Training Room, IOC I, 450 East South Street, Orlando, FL 32801 (Location, date, and time are subject to change)
Appeals for the Written Knowledge Test:
Candidates will have the opportunity to appeal the multiple-choice test immediately upon completing their test, and appeals will end no later than one hour after the end of the test.
Candidates will be given the opportunity to enter the appeal room. Each candidate will be provided with the Test Answer Key, along with a copy of their answer sheet. Should they decide to appeal any question from the test, they will be required to fill out an official appeal form. There will be no discussion regarding any testing material or appeal outcome.
Once all candidates have been given the opportunity to appeal their test, SMEs will evaluate each appeal and make their final determination.

Portion II- Performance-Based Assessment

Date: October 29th, 2026
Time: Individual report times will be between 9:00 a.m. and 2:00 p.m.
Location: IOC I, 450 East South Street, Orlando, FL 32801 (Location, date, and time are subject to change)

All candidates will be notified of their exact reporting time through their department email or IB.

(Location, date, and time are subject to change; the candidate will be notified through county email and/or IB of any changes).
Appeals for the Performance-Based Assessment:
The exact process to submit appeals for the assessment center will be confirmed on the day of the test. The Exam Review Committee, without using the name of the individual appealing, will review all appeals. The decision of the Exam Review Committee is final.
Required Dress

Candidates must be in an appropriate uniform (Class ¿C¿ as described in SOP 009).

Identification Card: All candidates must present a valid original picture ID at the Written Test and Performance-based Assessment. If you do not present a picture ID, you will not be allowed to participate in the promotional process.

All correspondence, including any schedule or location changes will be sent to the candidate¿s departmental email. It is the individual candidate¿s responsibility to check their email on a regular basis.

SENIORITY AND EDUCATIONAL POINTS (Article 22.07):

Implementation of Paragraphs B and C shall commence at the appropriate testing cycle starting in 2016. Employees having a passing score on all portions of the promotional test process and who are eligible for the promotional list will have percentage points added to the score for career accomplishments as outlined below. Points must be declared by the job closing date for the promotional process. The method of declaration will be identified in the posting for the job opening or in an official department communication at the time of the posting for the job opening. Paragraphs ¿A¿ and ¿C¿ are for all bargaining unit employees. Paragraph ¿B¿ is for Operations employees only.

a) Up to two (2) points will be added for the first seven (7) years in grade for employees taking the promotional exams. The points will be prorated on a basis of 0.0239 points per month as of the promotional process start date. Points will be based upon the applicant¿s time since attainment of the grade specified in the minimum qualifications for the tested position. For Lieutenant, time in grade will include firefighter and engineer.

b) Two (2) points will be added to the score of an applicant who is a locally certified paramedic provided that the local certification has been maintained since the time of obtainment and the applicant declares their intent to use these points as stated above. If an individual has dropped their paramedic certification, they shall not be able to reinstate their certification for testing points within less than two (2) years prior to the date of exam. If these points are utilized, the employee must maintain paramedic to maintain the rank. After ten (10) years a person that has been promoted, may apply to drop their certification and the request will be evaluated on a case by case basis.
c) Additional points will be added to the score for those taking the promotional exam for one of the following certifications/degrees, provided the applicant declares their intent to use these points as stated above:

HazMat Technician (for Operations Only) .5
Obtain all 6 technician-level certifications as approved
by the Training Division: Hazardous Materials, Trench
Rescue, Structural Collapse, Rope Rescue, Vehicle/Machinery
Rescue, Confined Space (for Operations Only) .5
Currently hold the rank of Engineer 1
Current Paramedic Preceptor (I or II) for 2 years or longer .5
Orange County Relief Driver qualification (Engineers promotion only) .5
Fire Officer I (Engineers promotion only) .5
Associate degree 2
Bachelor's degree 3
Master's degree 4
Fire Instructor I .5
Fire Instructor II or III 1
Professional Credentialing through the Center for Public Safety
Excellence (i.e., Fire Officer, Fire Marshal, and Chief Training
Officer); National Fire Academy (i.e., Executive Fire Officer);
and others as identified in the Promotional announcement 1

Employees possessing more than one degree shall designate, at the time of application, which single degree will be used to calculate the educational points awarded. Degrees from a U.S. Department of Education or Council for Higher Education (CHEA) accredited college or university qualify for the purpose of awarding the higher number of educational points as set forth above.

d) The maximum number of points an individual may receive shall be eight (8).

Documents relating to educational points must be emailed to HR-Recruiting-Fire-Rescue@ocfl.net by the closing date of the job posting. If documents are not submitted by the closing date of the job posting, the candidate will not receive credit towards educational points.

TESTING PROCESS:

Portion I will consist of a Written Knowledge Test. The Written Knowledge Test will include items based directly from the study materials list and items directly related to on-the-job activities that will measure specific applications of job knowledge and department regulations.

Portion II will consist of a Performance-Based Assessment that will include two exercises, which will be video recorded. The exercises included in Portion II involve specific work-related situations. The deidentified candidate will be given a fixed amount of time to develop their responses. The candidate responses will be evaluated by a panel consisting of trained evaluators from outside the department. All eligible candidates will participate in Portion 1 and Portion 2.

The promotional process for the Assistant Dispatcher Supervisor position will include the following components and will be weighted accordingly.

Portion I- Written Knowledge Test (40%)
Portion II- Performance-Based Assessment (60%)

CUT SCORE:

Deidentified cut scores will be set after the consultant reviews the data for the following factors:

Natural breaks in the data
Psychometrics of the test
Distribution of scores
Utility the test is supposed to serve, i.e., providing an adequate number of candidates for the promotional procedures to serve the County's needs.

When a determination is made regarding employees moving on to the next step in the promotional process, this will be done based on score and performance without knowledge of the candidate's identity. Selected personnel would then be placed on the final promotional list.
STUDY MATERIALS:
The assessment will be based on the duties and responsibilities of the Assistant Dispatcher Supervisor position.
The following identified study materials will be accessible via www.targetsolutions.com/orangecountyfr. This link can be accessed from any computer.

To access the study materials:
Go to the above website and log in to Target Solutions.
Click on the Home button and then click on Self-Assign.
Click in the search field and enter ¿2026 Assistant Dispatcher Supervisor.

Select the option labeled Communications: 2026 Assistant Dispatcher Supervisor Promotional Information.
All documents required for this exam will appear. To view each specific document, click on the blue link for that document.
It is not necessary to click Submit as Complete. When finished, just exit Target Solutions. If/when you need to go back in, follow the same steps as above. If you have any issues or questions, contact the Target Solutions Administrator by emailing LMS@ocfl.net.

Study Materials accessible within Target Solutions:
COMM Divisional Guidelines Listed
Communication Memos Listed 2017-2023
Standard Operating Procedures (SOPs) Listed
Emergency Operating Procedures (EOPs) Listed
Orange County Policy 413
Orange County Fire Rescue Rules 1-47
IAFF Local 2057 Collective Bargaining Agreement 2021-22 through 2023-24: Section I Articles Listed and Section III Dispatch Articles 48-56
Orange County Fire Rescue Leadership Doctrine
Paging Notification Criteria

The following are to be used as study materials and will serve as the resource materials for test development:

RECOMMENDED STUDY MATERIAL:
1. 2026 ASSISTANT DISPATCHER SUPERVISOR Study Guide

2. Orange County Fire Rescue Standard Operating Procedures

A. COMM Divisional Guidelines:

B. Communication Memos:

C. SOPs, EOPs, Rules, and Orange County Polices:

3. IAFF Local 2057 Collective Bargaining Agreement 2024-25 through 2026-27:

4. Orange County Fire Rescue Leadership Doctrine

5. Paging Notification Criteria: Paging Criteria Spreadsheet

6. Thiederman, Sondra. The Diversity and Inclusion Handbook. 2019. (Not available in Target Solutions).

QUESTIONS:

Questions regarding the 2025 Dispatcher Supervisor Promotional Process should be emailed to HR-Recruiting-Fire-Rescue@ocfl.net