Assistant E-Commerce Manager

Job Summary & Purpose

The eCommerce Assistant Manager will oversee and drive the success of the company’s omni channel eCommerce operations in Egypt. This role is central to ensuring that the omni channel eCommerce functions seamlessly while achieving business growth, customer satisfaction, and operational excellence. The eCommerce Assistant Manager will lead cross-functional teams, ensure alignment with strategic goals, and manage the end-to-end customer journey.

Key Performance Areas

• Develop and execute a comprehensive eCommerce strategy that aligns with overall business goals.
• Identify opportunities for growth by analyzing market trends, customer behavior, and competitor activities specific to the Egypt market.
• Collaborate with internal stakeholders to create a seamless omni channel experience across online and offline touchpoints.
• Manage and supervise day-to-day eCommerce operations, including product listings, pricing, promotions, and stock availability.
• Monitor and improve key operational processes, ensuring on-time deliveries, efficient returns, and order fulfillment.
• Work closely with the Fulfillment Manager/Team to optimize last-mile delivery and resolve logistics challenges.
• Ensure the eCommerce operations comply with Egypt regulations, including consumer rights, data privacy, and tax requirements.
• Adapt strategies to cater to regional customer preferences, offering a localized shopping experience

Qualitative Requirements

• 8+ years in eCommerce operations, with leadership experience managing cross-functional teams.
• MBA in Sales and Marketing is desirable
• expertise in eCommerce tools like OMS, SAP, and Seller Portals. Experience with BI tools and analytics platforms.
• Strong understanding of the Egypt eCommerce market, including customer preferences, regulatory requirements, and logistics challenges.
• Data-driven mindset with the ability to extract insights and optimize performance.