Assistant Facilities Manager, Soft Services

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:
As an Assistant Facilities Manager, Soft Services at JLL, you will be responsible for people management including vendor management, providing coaching and direction to team to develop and sustain a high quality, well-motivated team while providing oversight and management to the team as a backup for the Post Facilities Manager. You will drive staff morale, trust and work ethic amongst site team by fostering an environment that supports teamwork, cooperation, and performance excellence while assisting in mentoring and enabling Training and Development of team members. This role involves managing multiple vendors (including hard and soft skills) to deliver services on time and within budget while assisting the JLL Procurement Team in vendor procurement processes in accordance with agreed Commonwealth procurement rules as well as JLL's procurement best practices. You will deliver excellent customer service to meet client's onsite expectations while building and developing effective relationships with the Posts' key stakeholders and demonstrating comfort working across all levels, directly contributing to JLL's mission of delivering exceptional facility management services through comprehensive people leadership, vendor coordination, and operational excellence that ensures contractual obligations and client expectations are consistently met.

What your day-to-day will look like:
Provide coaching and direction to team to develop and sustain high quality, well-motivated team while providing oversight and management as backup for Post Facilities Manager
Drive staff morale, trust and work ethic amongst site team by fostering environment that supports teamwork, cooperation, and performance excellence
Manage multiple vendors (including hard and soft skills) to deliver services on time and within budget while assisting JLL Procurement Team in vendor procurement processes
Deliver excellent customer service to meet client's onsite expectations while building and developing effective relationships with Posts' key stakeholders
Ensure site's financial operations are meeting targets and control requirements while monitoring financial processes for account payable procedures compliance
Review contractor Safe Work Method Statements (SWMS) prior to works being undertaken on site while implementing JLL Operational Risk Management program
Implement Industry Best Practice operations while ensuring all building procedures and performance measures are maintained at all times
Provide 24/7 emergency call support and site attendance as and when required while overseeing site cleanliness and directing cleaning staff.

Required Qualifications:
Experience in people management including vendor management with ability to provide coaching and direction to develop high quality, well-motivated teams
Skills in driving staff morale, trust and work ethic while fostering environment supporting teamwork, cooperation, and performance excellence
Experience managing multiple vendors (hard and soft skills) to deliver services on time and within budget with knowledge of procurement processes
Ability to deliver excellent customer service while building effective relationships with key stakeholders and demonstrating comfort working across all levels
Understanding of financial operations management including targets and control requirements with knowledge of account payable procedures compliance
Knowledge of health and safety management including contractor Safe Work Method Statements (SWMS) review and JLL Operational Risk Management program
Experience with Industry Best Practice operations and building procedures maintenance with ability to ensure Critical Environment (CEM) requirements are met
Availability for 24/7 emergency call support and site attendance with skills in site cleanliness oversight and cleaning staff direction.

Preferred Qualifications:
Experience assisting in mentoring and enabling Training and Development of team members in facility management environments
Knowledge of Commonwealth procurement rules and JLL's procurement best practices for vendor procurement processes
Understanding of Key Performance Indicators and Service Level Agreement targets achievement in facility management operations
Experience monitoring procedures to ensure service delivery meets contractual obligations and standards and client expectations
Background in contract management including monitoring expiry and initiating re-procurement while ensuring best value delivered to client
Knowledge of disaster recovery and business continuity plans implementation and monitoring with established escalation procedures
Experience with leased residential properties management and building internal and external stakeholder relationships.

Location: On-site

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.