Assistant facility Manager - Soft service

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Roles & Responsibilities
Managing all outsourced service contracts and JLL personnel, including inspections and quality service delivery – this includes all Cleaning functions/Reception/ Helpdesk/ Pantry services/Pest control/Landscape.

Develop and implement building procedures and performance measures to ensure accuracy of work methods and reliability of systems

Ensuring adequate supply of materials and service for the smooth operational efficiency.

Routinely Inspect all contracted services to ensure performance measures are being maintained

Ensure Helpdesk service requests are attended to in time.

Effectively manage the mailroom services to ensure an on time deliverable system

Manage and ensure regular training to the campus staff to improve efficiency in work

Achieve client satisfaction to Shell expectations

Staff Management
Manage and assist with the personal development of all direct reports.

Develop and manage succession plans and appraisals for all direct reports.

Actively seek to train subordinates in all aspects of the non- technical services.

Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction.

Reporting
Daily/Weekly reports.

Contribute to the Monthly Management Report to client and other reports as required.

• Vendor Management

Manage service contracts, including inspections and quality management of service delivery

Support preparing BOQ for any procurement activity related to soft services

Management of contract resource to achieve OLA & KPI

Organize vendor meetings and assess the vendor score card

• Others

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Manage all HSSE related activities and actively participate in Health and Safety reviews

• Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.
• Lead by example and groom the team in achieving maximum client satisfaction level.

Candidate Specification

• Any Degree with experience in Soft service management.

4-5 years of experience in development, implement and maintaining Technical Operation in IT/MNC

Good written and spoken communication skills

Ability to multi-task and efficiently track implementation at remote locations through identified SPOC’s

Program management skills

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.