Assistant Front Office Manager

Essential:

• Perform daily walkthroughs and inspections of the property and of guest rooms
• Ensure all Front Office associates are complying with the meal and rest period policy.
• Walk the property daily and report maintenance issues to the appropriate department.
• Act as a liaison to sales and catering group contacts when Sales and Catering associates are unavailable.
• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Continued training done with all associates.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.

Working Environment:

• Interior and exterior of Hotel with exposure to weather conditions