Assistant Front Office Manager

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state’s largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

Overview:
To oversee all areas of operation relating to the guest experience for Front Desk, Ideal Services and Concierge. To manage Front Desk and Ideal Services directly. To coordinate and assist the guest services departments with front lobby service areas including Bell Staff, Door Staff and Valet Parking. To oversee all aspects of the Loyalty Program. Assist overseeing Presidential Club Lounge and Bretton Arms Front Desk. To oversee all systems and controls aspects of the Front Office. To oversee the development of all Front Office associates.

Responsibilities:

• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Continually train Front Desk associates.
• Communicate with department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily
• Complete Moment of Service Audits
• Adhere to all Systems & Controls of the Front Desk and appropriate areas of responsibilities.

Qualifications:
Bachelor’s degree or equivalent experience preferred

Must have excellent interpersonal skills.

Must provide excellent service to internal and external customers.

Must have excellent oral and written communication skills.

Must be attentive to detail.

Must have excellent computer skills.

Must be pleasant and friendly.

Must be available to work flexible hours to include nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.