Assistant Front Office Manager - Fairmont The Red Sea Saudi National

Assistant Front Office Manager - Fairmont The Red Sea (Saudi National)

Raffles & Fairmont the Red Sea is positioned in the kingdom's groundbreaking Red Sea Project and offers a nature-focused resort featuring 361 rooms, multiple dining concepts, an overwater restaurant, a spa, and an 18 hole championship golf course. The resort is set on 200 km of untouched coastline, within an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. This role will help maintain the resort's high standards and sustainability focus.

• Full-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Responsibilities

• Reporting to the Front Office Manager.
• Respond professionally and courteously to arriving, departing, and in house guests with accurate and timely information and services.
• Respond to inquiries regarding hotel information and guest concerns.
• Supervise the daily operations of Front Office personnel, promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
• Oversee all day to day operations of Front Desk and Bell/Valet staff, ensuring that all established front office and hotel policies are followed.
• Act as a resource for supervisors, agents, and valet with all Front Office procedures.
• Facilitate guest arrival and departure during peak times to ensure a smooth transition into and out of the property.
• Courtly answer inquiries and accept reservations referred from agents, both in person and by telephone.
• Keep abreast of all in house and area functions to answer questions and concerns in person and on the telephone with timely and knowledgeable responses.
• Review all guest issues with staff, ensuring appropriate departments are contacted for resolution, approving recovery, and providing follow up with guests and logging is completed.
• Oversee all Concierge duties completed by staff, from transportation services to package amenities and arrangements.
• Have complete knowledge of the hotel's emergency procedures.
• Implement new procedures and policies.
• Review any problems or concerns from the previous day's night audit and daily work, addressing any issues with the entire staff or individual front desk associates as appropriate.
• Monitor room inventory to achieve balance and push associates to sell out, training staff in this strategy.
• Conduct one on one meetings with front desk associates at least quarterly.
• Conduct necessary progressive disciplines according to policy.

Qualifications

• Highly organized, results oriented with the ability to be flexible and work well under pressure.
• Service focused personality is essential.
• Previous experience in a similar leadership role.
• Prior experience working with Opera.
• Strong interpersonal and problem solving abilities and the ability to lead by example.
• Degree or Diploma in Hospitality Management is an asset.
• Understanding of Ultra Luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre Opening stages.
• Experience in pre Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.