Assistant Front Office Manager - Holiday Inn & Suites Al Khobar

Key Responsibilities:
Assist in managing the daily operations of the Front Office department, including reception, guest services, concierge, and reservations
Ensure all guest interactions are handled with the highest level of professionalism, courtesy, and attention to detail
Supervise and motivate a team of Front Office associates, ensuring effective communication and excellent team performance
Assist with the development, implementation, and enforcement of front office policies and procedures
Handle guest complaints and concerns with a proactive and solution-oriented approach
Coordinate with other departments to ensure seamless guest experiences and high operational standards
Oversee and maintain room availability, check-in/check-out procedures, and ensure accurate billing and payment processing
Train and mentor team members, promoting a culture of continuous improvement and exceptional service
Manage shift scheduling and ensure the front office is adequately staffed at all times

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

Previous experience in a Front Office or Guest Services role in a luxury hotel, with at least 2 years in a managerial capacity
Strong leadership and team management skills with the ability to motivate and develop staff
Excellent communication and interpersonal skills, with a customer-focused approach
A proactive attitude and strong problem-solving abilities
Ability to work under pressure and adapt to changing priorities
Strong organizational skills with attention to detail
Knowledge of hotel property management systems (PMS) and reservation systems
Fluent in English (both spoken and written); additional languages are a plus
Bachelor’s degree in Hospitality Management or a related field is preferred

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.