Assistant Front Office Manager- Hotels

• Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement, Health and Safety, Voice of Guest, Loyalty Program
• Participating in scheduling, ordering, and financial reporting
• Ability to work effectively and provide leadership in a management team with shared responsibilities.
• Oversee Front Office daily operations as “manager on duty”, with direct accountability for leadership of Front Office operations (Front Desk, Guest Services, Reservations).
• Coaching and development of Colleagues to ensure service standards and goals are met and exceeded
• Responsible for ensuring that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas.
• Liaise with key departments (Housekeeping, Food & Beverage, Reservations and Sales ) to ensure smooth sense of arrival and departure.
• Participating in interviewing, recruiting and selection of new team members
• Liaise with the F&B team to ensure proper communication of amenities and guest requests.
• Attendance at all required Hotel meetings.
• Thorough knowledge of emergency procedures and general crisis situation procedures
• All other duties as assigned.

Pay: BD400.000 - BD450.000 per month

Experience:

• Assitant FOM- Hotels : 2 years (Required)
• Opera PMS: 5 years (Preferred)

Work Location: In person