Assistant Front Office Manger

Assistant Front Office Manager | $59,000-$61,000 annually

DoubleTree by Hilton Madison Downtown is looking to hire an energetic, friendly, and CAREing Assistant Front Office Manager to join our front office leadership team. Here at DoubleTree, we truly CARE about our Guests, our Team Members and our Hotel, and we work hard every day to ensure that all who walk through our doors have the best possible experience.

Our award-winning team is seeking a self-starter to help manage our lively Front Desk and Bell Staff departments. Well-qualified candidates will be a hands-on working manager with hotel experience and the proven ability to provide exceptional guest service and handle problems/complaints, while supervising a staff of 30 Team Members. As an Assistant Front Office Manager, you're not just a check-in/check-out pro. You're a hospitality superstar who creates a warm and welcoming environment where guests feel valued and excited about their stay. Your friendly personality and genuine CARE shines through in every interaction, making their stay unforgettable.

The Assistant Front Office Manager position is full-time which includes shifts at night and on the weekends. We are looking for someone who can work as a team in partnership with other department heads, ensuring the hotel runs efficiently and that the best service is being delivered to every guest. Our managers lead by example, enjoy working in hospitality and strive to ensure that exceptional experiences are had by guests as well as Team Members. If you are ready to embark on an adventure where fun meets exceptional guest experiences in the fast-paced environment of the hospitality industry, what are you waiting for? Apply today!

Here at DoubleTree we have a lot to offer new Team Members including a long-term career opportunity, competitive salary, benefits including Health, Dental, Vision, and Life insurance, matching 401k, vacation pay, Hilton hotel discounts, a 5-day work week and complimentary on-site parking.

Job Duties & Responsibilities of an Assistant Front Office Manager:

• Be a Front Office All Star- becoming proficient at all aspects of the front desk, shuttle driving, night audit, and security positions
• Train and assist hourly Team Members, answering their questions, and helping them to provide exceptional service to all guests
• Make reservations, check guests in and out of the hotel, and provide outstanding customer service
• Assist guests with directions, supplies, services, and all other inquiries
• Meet and exceed guest expectations by providing local recommendations, and ensuring 100% satisfaction
• Help to resolve guest issues in an pleasant and timely manner
• Create a motivated and service-first environment for all guests and Team Members
• Assist the Front Office Manager with administrative tasks
• Be willing and able to work on one’s feet throughout the 9-hour shift

Perks of being a DoubleTree Team Member

• Start with a competitive pay between $59,000-$61,000 annually including annual raises
• Your voice matters! Join a team-oriented environment where your ideas are valued and celebrated
• Explore the world with the Hilton Team Member Travel Program, offering discounted stays at Hilton Brand Properties worldwide. Imagine trips to the beach with you and your friends for $45 a night!
• Conveniently located on the UW Campus next to the Nitty Gritty. We offer free parking and a secure bicycle rack on site
• Shift meal discounts so good, you'll think you're eating for free AND complimentary signature DoubleTree cookies!
• On and off the clock discounts including 50% off at Starbucks® and while dining in at Bistro525

Required Skills & Experience

We are looking to hire an Assistant Front Office Manager who is friendly with a can-do attitude. Interested candidates must have exceptional communication abilities including while in-person, on the phone, and via email; they must also have a valid driver’s license with a clean driving record. Previous supervisory skills are required and hospitality experience is preferred but not required. If you enjoy working with guests and alongside amazing team members, creating exceptional and unique experiences, we can teach you the rest!

So, if you’re ready to unleash your inner superstar and be part of an amazing team that knows how to have fun while delivering outstanding customer service, we want to meet you! Apply now for the full-time Assistant Front Office Manager position at DoubleTree by Hilton Madison Downtown. Join us in creating unforgettable moments, one smile at a time!

Job Type: Full-time

Pay: $59,000.00 - $61,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Free parking
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Madison, WI 53703 (Required)

Ability to Relocate:

• Madison, WI 53703: Relocate before starting work (Required)

Work Location: In person