Assistant General Manager

Description

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. https://www.springboardhospitality.com/

Job Title: Assistant General Manager

FLSA Status: Exempt (Salaried)

Reports To: General Manager

Location: The Ozarker Lodge, Branson, Missouri

About The Ozarker Lodge: The Ozarker Lodge is Branson’s first design-forward boutique hotel, bringing a fresh outdoor-lodge experience to the Ozarks. Nestled in the heart of the mountains, The Ozarker combines stylish design with the warmth of campfires, creekside relaxation, live music, and authentic Ozarks hospitality. Our Assistant General Manager will play a key role in ensuring that every guest leaves with a memorable stay that reflects our brand values: welcoming, adventurous, and community-driven. Learn more at www.theozarkerlodge.com.

Position Overview: The Assistant General Manager (AGM) supports the General Manager in overseeing day-to-day hotel operations, ensuring operational excellence, financial performance, and team leadership. The AGM acts as the General Manager in their absence, leading with a hands-on approach that emphasizes guest experience, staff development, and operational efficiency.

Scope of Work + Team and Primary Mission

• Reports to the General Manager
• Aids in establishing a positive relationship between Springboard and property ownership.
• Maintains open channels of communication for all levels (line employees through General Manager) and monitors employee relations.
• Ensures all required licenses, permits, contracts, insurance inspections, are in proper order, with the assistance of Controller.
• Establishes and maintains positive civic, community, governmental and local business contacts.
• Ensures the prompt and proper submission of all corporate, divisional and governmental reports required.
• Participates in Manager on Duty program requiring weekend stay over, continuous monitoring throughout the hotel, troubleshooting and offering assistance in solving any problems that may arise.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required.

Key Responsibilities:

Operations & Guest Experience

• Support the General Manager in directing daily hotel operations including Front Office, Housekeeping, Food & Beverage, Retail, and Guest Experience programs.
• Actively engage with guests in public spaces to ensure satisfaction, resolve concerns, and build loyalty.
• Monitor service standards to ensure consistency with The Ozarker Lodge and Springboard Hospitality brand.

Leadership & Team Development

• Provide guidance, coaching, and support to department supervisors and team members.
• Foster a positive, collaborative work environment aligned with The Ozarker’s culture.
• Oversee recruitment, onboarding, training, and scheduling for operational departments.
• Act as a mentor and role model to staff, maintaining professionalism and hospitality standards.

Financial & Administrative Oversight

• Assist in developing and monitoring budgets, forecasts, and P&L performance.
• Track departmental expenses and labor costs to ensure profitability.
• Oversee purchasing controls and inventory management processes.
• Support payroll and HR functions in partnership with the General Manager.

Safety, Compliance & Facilities

• Ensure compliance with safety, health, and regulatory requirements.
• Partner with Maintenance and Housekeeping to protect the physical condition of the property.
• Maintain security procedures to safeguard guests, staff, and property assets.

Brand & Community Engagement

• Represent The Ozarker Lodge in guest interactions, community relationships, and vendor partnerships.
• Collaborate with Sales & Marketing to promote on-brand experiences and packages.
• Support the development of special events, programming, and partnerships that reinforce the hotel’s identity.

Qualifications

Education & Experience

• Bachelor’s degree in Hospitality, Business, or related field preferred (or equivalent work experience).
• Minimum 3–5 years of progressive hotel leadership experience required; boutique or lifestyle property experience strongly preferred.

Skills & Competencies

• Strong leadership, communication, and team-building skills.
• Demonstrated ability to analyze financial reports (P&L, budgets, variances).
• Excellent guest service and problem-solving abilities.
• Proficiency in property management systems and Microsoft Office; knowledge of hospitality POS and reporting tools a plus.
• Ability to work flexible hours including nights, weekends, and holidays.

Physical Requirements

• Frequent walking and standing; ability to lift up to 40 pounds.
• Comfortable working in a fast-paced environment with shifting priorities.

Core Attributes of the Ideal Candidate

• Passionate about hospitality and The Ozarker Lodge brand.
• Hands-on leader willing to jump in where needed.
• Creative, resourceful, and solutions-oriented.
• Approachable, supportive, and team-focused.
• Driven to deliver memorable guest experiences while meeting financial objectives.

Personnel Management:

• Abide by payroll policies, procedures and rules of conduct as stated in the OLS associate manual.
• Demonstrate a working knowledge of all hotel safety and security procedures as required to maintain a secure and safe environment for associates as well as guests.
• Report any unusual occurrences and/or request to the immediate supervisor/MOD.
• Read and abide by all the regulations and rules of conduct stated in the associate handbook.

Compensation & Benefits

• Full-Time Benefits
• Competitive Base Salary
• PTO/Vacation
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels
• Monthly Cell Phone Stipend
• Lead Share Program
• Team Member of the Month/Quarter & Company-wide Associate of the Year Programs
• Team Member Referral Bonus Program

Why Join The Ozarker Lodge?

At The Ozarker Lodge, we’re passionate about creating unforgettable guest experiences and supporting our team in a collaborative, hands-on culture. With the unique environment of The Storeroom and our immersive guest programming, you’ll have the opportunity to grow your skills in both front office operations and food & beverage service while being part of a property that celebrates the adventurous spirit of the Ozarks.

Springboard Hospitality Core Values:

CONNECTED. We are plugged into people, technology and the cutting edge of culture.

INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.

COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.

PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.

DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

Physical Requirements

Lifting/Pushing/Pulling/Carrying

Occasional, for lifting office supplies, storing and / or transporting audit files weighing up to 40 lbs.

Bending/Kneeling

Regularly, for storing and / or organizing auditing and / or accounting of files and /or to use items stored high and low in the bar area

Mobility

Regularly, moving around the hotel to meet with guests and/or other department managers or attend meetings and / or assisting with event execution and interdepartmental support

Standing

Regularly, while meeting with guests during check-in/check-out and / or other department managers and attending meetings as needed, etc.

Stationary

Regularly, while performing daily duties, such as computer work and / or administrative and functions while sitting or working at the desk, etc.

Climbing Stairs

Occasional, as needed to move around the hotel guest floors and / or attending meetings within the property, etc.

Ladders

None

Driving

None

Work Environment

Inside: 75% / Outside: 25 %

Describe any abnormal temperature exposures:

None

Chemicals/Agents (What they are and frequency of use)

Cleaning agents used for the general cleaning of work area and disinfecting of frequently used and shared equipment, including changing toner on office printers, photocopy machines, etc.

Protective Clothing & Equipment Type

Occasional, wear Nitrile gloves to protect hands from cleaning solution chemicals used for disinfecting and whipping frequently touched surfaces and / or work equipment.

Equipment Operation (List type and frequency of use)

Continuously, using office equipment such as telephone, computer, printer, photocopy machine, keyboard, mouse, etc.

Other Considerations

None

Qualifications

EXPERIENCE:

• Prior Experience:
  • Three to four years of employment in a related position with this company or other companies.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

• Education:
  • A four-year college degree or equivalent education/experience
• Subject Expertise:
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
  • Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession. This includes experiential knowledge required for management of people, complex problems and efficient sales activities.
  • Makes decision within the standards of the position which can impact more than one department, but usually not more than one hotel. One general policies and procedures are available for guidance and superior is kept informed only of general directions of assignment.
  • Requires analyzing activities or information involving some original data manipulation or interpretation to arrive at logical conclusions.
  • Must possess highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.
  • Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.