Assistant General Manager/ Front Office Manager

Here’s a polished, professional job description you can use for a dual Assistant General Manager (AGM) / Front Desk Manager (FOM) role at Marriott International. You can tweak tone depending on whether it’s for internal use, hiring, or a resume.

Job Title:

Assistant General Manager / Front Desk Manager (Dual Role)

Location:

Marriott Hotel – Lexington

Position Summary:

The Assistant General Manager / Front Desk Manager serves as a key leader within the hotel, supporting overall property operations while directly managing front office functions. This dual-role position ensures exceptional guest experiences, operational efficiency, and alignment with Marriott brand standards. The role bridges executive oversight with hands-on front desk leadership, requiring strong decision-making, team development, and service excellence.

Key Responsibilities:Assistant General Manager (AGM) Duties:

• Support the General Manager in overseeing daily hotel operations across all departments.
• Ensure compliance with Marriott brand standards, policies, and procedures.
• Monitor financial performance, including revenue, labor costs, and expense control.
• Assist in budgeting, forecasting, and achieving profitability goals.
• Lead, coach, and develop department managers and staff.
• Handle escalated guest concerns and resolve issues to maintain high satisfaction scores.
• Ensure safety, security, and regulatory compliance across the property.
• Act as Manager on Duty (MOD) as required, including evenings, weekends, and holidays.
• Drive initiatives to improve guest satisfaction scores (e.g., GSS/Medallia metrics).

Front Desk Manager (FOM) Duties:

• Oversee all front desk operations, including check-in/check-out, reservations, and guest services.
• Supervise, train, schedule, and evaluate front desk associates.
• Ensure consistent delivery of exceptional guest service and adherence to Marriott service standards.
• Manage room inventory, upgrades, and rate strategies in coordination with revenue management.
• Handle VIP arrivals, special requests, and guest recovery situations.
• Monitor front office KPIs such as occupancy, ADR, and guest satisfaction scores.
• Maintain accurate cash handling procedures and audit compliance.
• Collaborate with housekeeping, maintenance, and sales teams to ensure seamless operations.
• Implement upselling strategies to maximize revenue opportunities.

Qualifications:

• 3–5+ years of hotel management experience, preferably within Marriott or a comparable brand.
• Proven leadership experience in front office operations.
• Strong understanding of hotel financials and performance metrics.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency with property management systems (e.g., Opera, FOSSE).
• Ability to work flexible schedules, including nights, weekends, and holidays.

Core Competencies:

• Leadership & Team Development
• Guest Experience Excellence
• Operational Efficiency
• Financial Acumen
• Conflict Resolution
• Multitasking & Adaptability

Work Environment:

• Fast-paced hospitality setting requiring standing for extended periods.
• Frequent interaction with guests, staff, and leadership teams.
• Hands-on operational involvement combined with administrative responsibilities.

If you want, I can tailor this specifically for:

• a resume (more achievement-focused),
• a job posting (more marketing-oriented), or
• internal promotion documentation (more performance-based).

Pay: Up to $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person