Assistant Housekeeping Manager

An Assistant Manager of Housekeeping is responsible for assisting with overseeing housekeeping operations specific to but not limited to Wilson Lodge. The assistant manager will deliver an excellent guest experience while monitoring housekeeping standards and assisting the Executive Housekeeper.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assist with overseeing housekeeping operations specific to but not limited to Wilson Lodge.
• Operate within departmental budgets through effective stock and cost controls and well managed schedules.
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Handle payroll and all associated with it
• Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training to support Executive Housekeeper
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the housekeeping team
• Follow up on guest surveys regarding room issues or service issues and address as needed
• Deputized in absence of Executive Housekeeper
• Assist other departments wherever necessary
• Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees.

SUPERVISORY RESPONSIBILITIES

Directly supervises 6 - 8 subordinate supervisors who supervise a total of 75-85 employees in Housekeeping. Is responsible for the overall direction, coordination, and evaluation of this unit. Also directly supervises one non-supervisory employee. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.