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ASSISTANT OPERATIONS MANAGER - HOUSEKEEPING
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.
The Assistant Operations Manager is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. The Assistant Operations Manager will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Operations Manager overseeing Housekeeping and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members. Additionally, this position will gain exposure to other operational areas in an effort to promote growth and cross development of talent with the operational departments.
Why Work at Hyatt?
- Medical/Dental/Prescription/Vision Insurance
- Flexible Spending Accounts
- Disability and Life Insurance
- Paid Family Bonding Time
- Adoption Assistance
- $1,000 per year for Educational Assistance
- Complimentary and Discounted Hyatt Hotel Room Nights
- Free Meals in our Colleague Dining Room
- Paid Time Off & Paid Holidays
- 401(k) with Employer Match
- Support for Your Personal Wellbeing (Complimentary Headspace Subscription & Employee Assistance Program)
Qualifications
Qualifications - External
- A true desire to satisfy the needs of others in a fast paced environment
- Refined verbal and written communication skills
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 2-3 years of progressive hotel Rooms Management experience
- Service oriented style with professional presentations skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Must have the ability to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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