Assistant Human Resources Manager - Waldorf Astoria Ras Al Khaimah

Job Description

Assistant Human Resources Manager - Waldorf Astoria Ras Al Khaimah (HOT0CKHO)

Job Number: HOT0CKHO

Work Location: Waldorf Astoria Ras Al Khaimah, Vienna Street, Ras Al Khaimah 99999

The Assistant Human Resources Manager supports the Director of Human Resources in overseeing the daily HR operations of the property. The role is responsible for managing and supervising key HR functions including payroll, recruitment, team member accommodation, PRO activities, HR administration, team member engagement and insurance, while ensuring compliance with company policies and local labor regulations.

What will I be doing?

Support the Director of Human Resources in managing the overall HR operations of the property.

Supervise and lead the HR team to ensure smooth and efficient daily operations.

Oversee payroll processing, attendance, leave management, and HR administration.

Manage the recruitment, onboarding, and retention processes for all team members.

Supervise team member accommodation operations and ensure compliance with company standards.

Coordinate and oversee PRO activities including visas, labor cards, Emirates ID, and government related documentation.

Manage employee medical insurance administration, renewals, and related coordination.

Ensure compliance with UAE labor law, company policies, and internal procedures.

Maintain accurate employee records and confidential HR documentation.

Support employee engagement initiatives and foster a positive team member experience.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Supportive functions

• Assist in the preparation of HR reports, dashboards, and workforce analytics including headcount, turnover, and labor cost data.
• Support employee engagement initiatives, internal events, recognition programs, and team communications.
• Contribute to training coordination, including scheduling, logistics, attendance tracking, and follow up on training plans.
• Assist in performance management processes, including appraisal tracking, documentation, and reminders.
• Support employee relations activities, including documentation of grievances, disciplinary cases, and follow up actions under HR leadership guidance.
• Participate in HR audits, compliance checks, and internal or external inspections as required.
• Assist in updating HR policies, procedures, and employee handbook documentation.
• Provide administrative support for HR projects, employer branding initiatives, and CSR activities.
• Act as backup support for HR functions during peak periods or absences to ensure operational continuity.
• Carry out any additional HR related tasks assigned by the Director of Human Resources in line with business needs.

What are we looking for?

• Strong leadership skills with the ability to manage and develop a diverse HR team in a high pressure environment.
• Solid knowledge of UAE labor law and end to end HR operations within the hospitality industry.
• Proven ability to handle high workload, competing priorities, and tight deadlines with accuracy and professionalism.
• Excellent problem solving and decision making skills, particularly in complex or sensitive employee relations situations.
• Strong organizational skills with attention to detail, structure, and process discipline.
• High level of resilience, adaptability, and ability to perform effectively in a challenging and fast paced environment.
• Strong interpersonal and communication skills, with the ability to influence and work effectively with all levels of the organization.
• Fluent in English, both written and spoken.
• Strong numerical and analytical skills with the ability to interpret payroll, labor cost, and HR data.
• Strong payroll, HR systems, and administrative management capability.
• Discretion and integrity in handling confidential and sensitive information.
• Guest and service oriented mindset aligned with luxury hospitality standards.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels. For over a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day and our amazing team members are at the heart of it all!