Assistant III (FT-Medical Reception)

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

Job Summary

Provide exceptional customer service as front office receptionist for integrated student medical and mental health clinics. Utilizing electronic medical records, student enrollment records and common office equipment and software, schedules patients for various appointment types, handles cash and credit card transactions, greeting students, faculty, staff, and the general public; scheduling appointments for providers at multiple campuses; managing a multiple-line telephone system; performing clerical duties involving data entry and word processing; typing correspondence; attending various meetings and departmental and/or college functions; scanning and filing confidential student information and documents; providing support to service providers as needed. Resolves routine questions or problems related to the Center for Health and Counseling (CHC), including de-escalation of student concerns as needed, referring complex issues to appropriate staff members.

Essential Duties & Responsibilities & Knowledge Skills & Abilities

Ability to provide friendly and efficient services to patients, providers and members of the campus community.
Ability to handle confidential material.
Familiarity with electronic medical record databases and common office equipment and programs. Competency in basic math and cashiering. Self-motivated, able to work independently and as part of a team.
Organization and time-management skills to manage a variety of tasks effectively.
Ability to handle crisis situations in a supportive manner and resolve customer concernsFollow written and oral instructions and directions effectively. Strong business English skills, including effective writing, spelling and vocabulary.
Greeting patients professionally in person and telephonically and quickly answering or properly referring questions and issues.
Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Minimum qualifications

One (1) year post high school education (minimum 30 completed semester credits).
Two (2) years full-time, paid, full-time related work experience working in a fast paced office environment.
Trade off 1:1 in experience /education requirement.
Part time experience may be considered on a prorate basis.

Preferred Qualifications

Certified Medical Administration Assistant or Medical Receptionist.
Business office specific education or training.
Proficiency in language in addition to English.

SLCC Information

Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.

This position is subject to a successful completion of a criminal background check.