Assistant - IT - Bedian

Job Purpose:

To provide technical support and assistance to staff and students by ensuring smooth operation, maintenance, and troubleshooting of IT systems, hardware, and software at the institute. The role supports the implementation of IT policies and ensures compliance with organizational standards.

Key Responsibilities:

1. Technical Support

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Assist users in resolving technical problems promptly to minimize downtime.

2. Network & System Maintenance

• Monitor internet connectivity, LAN/WAN, and system performance.
• Support in maintaining servers, routers, and switches as per IT guidelines.
• Ensure regular system updates, backups, and antivirus checks.

3. IT Asset Management

• Maintain inventory records of IT equipment, software licenses, and consumables.
• Coordinate with the procurement department for repair, replacement, or purchase of IT assets.
• Ensure all IT assets are properly tagged and recorded.

4. Coordination & Reporting

• Report recurring technical issues to the Manager IT and suggest preventive measures.
• Support implementation of new IT initiatives and upgrades.
• Maintain logbooks for system issues and resolutions.

5. Compliance & Safety

• Ensure adherence to The Hunar Foundation’s IT and data security policies.
• Protect confidential information and follow cybersecurity protocols.

Qualification & Experience:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 1–2 years of relevant IT support experience (fresh graduates with strong technical aptitude may also be considered).

Skills & Competencies:

• Strong troubleshooting and problem-solving abilities.
• Basic knowledge of networking, hardware, and operating systems.
• Good communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Time management and attention to detail.

Job Type: Full-time

Work Location: In person