Assistant Kitchen Manager

About the Company

Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces. Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar.

About the Role

What You'll Do?

• Supports General Manager to achieve business objectives.
• Ensures excellent kitchen operations thru quality, speed and accuracy, to meet and exceed customer expectations.
• Is responsible for brands’ satisfaction and adhering to the recipes and standards.
• Oversees inventory, availability, FCR and other food related KPIs.
• Ensures that all sanitation, safety and security policies and procedures are observed and enforced.
• Trains and monitors the culinary competency of team members; supports their growth and career development.
• Partners with Customer Success team to urgently address all occurring problems and supports the implementation of new initiatives; is involved in on-boarding of new brands.
• Working closely with Growth team on new brand Onboarding and Brand performance after opening.
• Managing the culinary aspects of onboarding and launching of new brands across the Kitopi ecosystem.
• Working closely with culinary manager on brand integrations.
• Maintaining the right brand standards and quality.
• Supporting Operation team on all Culinary related projects.
• Partner with Brand Champions in ensuring that standards are fully executed; facilitates the on-boarding of new brands; collects and shares feedback with the Culinary and Growth team to support success of the brands.
• Collects and share feedback with the culinary and customer success team to support success of brands.
• Works with facilities team to ensure proper performance and maintenance of kitchen equipment.
• Supported by Unit Manager, is responsible for inventory management, ordering, product availability, waste control and FCR.
• Mitigating and solving any issues or problems that may arise to ensure smooth operations of the brand.

Qualifications

• 3 to 5 years of experience in kitchen operations management within food & beverage, hospitality, or catering.
• Bachelors in culinary arts or hospitality management.
• Culinary expert who takes responsibility for quality of end products and constantly works towards optimization of your kitchen.
• Strong people management skills and experience leading large teams while coaching and monitoring the culinary competency of team members.
• Strong interpersonal skills – ability to build and manage strong relationships with their team, cross-functional colleagues, and external partners.
• Exceptional communication and organizational skills – able to speak and listen effectively; great written, verbal, and presentation skills.
• Experience or knowledge in multiple cuisines.
• Experience in ensuring strict compliance and managing various recipes.
• Knowledge in multi-cooking techniques and kitchen equipment.

Benefits

• Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.
• Be involved in customized trainings.
• Have the chance to work in an international, diverse, and inclusive environment.
• Become part of one of the most caring communities out there.
• The famous team activities and social events bursting with fun.
• Annual leave as per the company policy.
• Medical Insurance covering all necessary services.
• Yearly get-together for our Frontliner Champions.

Recruitment Process and Timeline

• Application Review : Submit your application, and our talent attraction team will review your profile.
• Pre-Screening : If your profile matches our requirements, you will receive a call from our talent team to discuss about the opportunity.
• Interview Process : If shortlisted, you will meet with our hiring/ operations managers and may need to attend one more round, which could include a trial at our kitchen or dine-in location.
• Offer Discussion : Upon successful completion of the interview & trial rounds, our recruiter will contact you to discuss the offer, post which, an offer letter will be released via email.

Kitopi is an equal-opportunity employer. While we currently operate in multiple countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.