DEPUTY MANAGER CUM TRAINER - SOFT SERVICES

The Deputy Manager cum Trainer is a dual-role position responsible for managing daily soft services operations while developing and delivering comprehensive training programs for soft services staff. This role ensures service excellence through effective team management, continuous skill development, and adherence to quality standards across all soft services functions.

KEY RESPONSIBILITIES

A. MANAGEMENT RESPONSIBILITIES (60%)

1. Operational Management:

· Assist in planning, organizing, and controlling daily soft services operations

· Supervise team leaders and supervisors across cleaning, hospitality, landscaping, and pest control services

· Ensure compliance with service level agreements (SLAs) and client expectations

· Conduct regular site inspections and quality audits

· Manage resource allocation, scheduling, and shift rotations

· Handle client complaints and escalations professionally

· Prepare daily, weekly, and monthly operational reports

2. Team Leadership:

· Lead, motivate, and mentor soft services teams

· Conduct performance appraisals and one-on-one coaching sessions

· Identify and develop high-potential employees for succession planning

· Foster a culture of excellence, safety, and customer focus

· Resolve team conflicts and maintain positive working relationships

· Ensure adherence to company policies and procedures

3. Quality & Compliance:

· Implement and monitor quality assurance programs

· Ensure compliance with health, safety, and environmental regulations

· Maintain ISO standards and other relevant certifications

· Conduct risk assessments and implement corrective actions

· Manage inventory of equipment, chemicals, and supplies

· Oversee preventive maintenance of soft services equipment

B. TRAINING RESPONSIBILITIES (40%)

1. Training Program Development:

· Design, develop, and update training curricula for soft services staff

· Create training materials (manuals, presentations, videos, SOPs)

· Develop competency frameworks and skill matrices

· Customize training programs for different service lines (cleaning, hospitality, etc.)

· Incorporate latest industry standards and best practices

· Prepare training budgets and resource requirements

2. Training Delivery & Facilitation:

· Conduct induction training for new hires

· Deliver regular refresher and upskilling programs

· Facilitate on-the-job training and coaching sessions

· Organize workshops on customer service, safety, and technical skills

· Train trainers and develop departmental training champions

· Use various training methodologies (classroom, virtual, practical)

3. Training Administration & Evaluation:

· Maintain training records and certifications

· Evaluate training effectiveness through assessments and feedback

· Prepare training reports and ROI analysis

· Identify training needs through skills gap analysis

· Coordinate external training programs and certifications

· Manage training facilities and equipment

QUALIFICATIONS & REQUIREMENTS

Education:

· Bachelor's degree in Hospitality Management, Business Administration, or related field

· Certified Trainer accreditation (e.g., CIPD, CTP, TAP)

· Additional certifications in soft services (BICSc, ISSA, IOSH) preferred

Experience:

· Minimum 5-7 years in soft services/facilities management

· At least 3 years in supervisory/managerial role

· Proven experience in training design and delivery

· Experience in multi-site operations management

· Background in hospitality or service industry advantageous

Technical Skills:

· Excellent knowledge of soft services operations

· Proficient in training methodologies and adult learning principles

· Strong computer skills (MS Office, LMS, reporting tools)

· Knowledge of quality management systems (ISO 9001, 14001, 45001)

· Familiar with cleaning chemicals, equipment, and safety protocols

Soft Skills:

· Exceptional communication and presentation skills

· Strong leadership and people management abilities

· Excellent training facilitation and coaching skills

· Problem-solving and decision-making capabilities

· Client relationship management

· Cultural sensitivity and adaptability

Language Requirements:

· Fluent English (written and spoken)

· Arabic language skills preferred

· Additional languages advantageous

How To Apply:

Interested candidate can apply direct through Indeed.

Job Type: Full-time

Pay: QAR6,000.00 per month